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SurveyMonkey Alternative: WPForms vs SurveyMonkey Compared (Pros and Cons)

by Lindsay Liedke on Dec 5, 2018

Are you looking for a SurveyMonkey alternative? If you’re trying to decide which contact form builder to use on your website, you might be curious to know how WPForms matches up against SurveyMonkey.

In this article, we’ll compare WPForms and SurveyMonkey so you can decide which is the best form plugin for you.

Since this is a detailed comparison of WPForms vs SurveyMonkey, here’s a quick table of contents:

Overview: WPForms vs SurveyMonkey

Before we start with our comparison of WordPress form builders, let’s take a look a look at the basics behind each.

What is WPForms?

WPForms is a beginner friendly contact form plugin that aims to make creating WordPress forms easy to do no matter how much experience you have.

It comes with plenty of built-in features for creating smart, yet powerful online forms, has a variety of fields making your forms completely customizable, and cuts down on the time needed to create stunning forms for your website that convert.

Everything is drag and drop with WPForms. Pair this with the pre-made templates available and you have everything you need to create and launch a WordPress form on your site with one single click.

In addition, WPForms comes with multiple premium addons, making it possible to do things like add surveys and polls to your forms and accept online payments.

Whether you want to create a simple contact form, or a more complex online order form, WPForms makes it easy to do.

What is SurveyMonkey?

SurveyMonkey is an online survey tool used to find out the opinions of people.

It comes with pre-designed templates to pick from for creating surveys, metrics reporting, and the ability to collect payments and collect survey responses at the same time.

It also has a partial drag and drop interface for adding form fields and customization options for survey questions and how they’re structured.

Now, let’s take a look at the specifics of each contact form to find out whether WPForms is a good SurveyMonkey alternative or not.

What to Look for in a Contact Form Builder

There are few things you should focus on when comparing two contact form builder options before making your final decision:

  • Ease of Use: It should be easy to use for everyone, even complete beginners.
  • Features: There should be plenty of built-in features so you can create unique, powerful forms for your website.
  • Support: You should have access to support any time you run into a problem.
  • Account Management: Being able to easily access and manage your form entries should be easy to do.
  • Integrations: Your forms should integrate with a variety of email service providers, payment gateways, and more, for simplifying the form building process.
  • Price: Price will always play a role in your final decision. In the end, you should get more than what you pay for.

These are some of the most basic things to look for in any contact form builder you consider using on your WordPress website, no matter whay kind of forms you’re looking to create.

That’s why in our WPForms vs SurveyMonkey comparison, we’ll take a look at how each stacks up against all of these requirements.

Ease of Use: WPForms vs SurveyMonkey

Being able to use the contact form builder solution you choose is the key to creating effective and highly converting forms.

If you struggle with creating forms, you won’t get the results you desire. Plus, you’ll lose out on potential leads, conversions, and sales.

SurveyMonkey: Ease of Use

SurveyMonkey is an online form builder that helps you create one main type of form: an online survey.

But when it comes to creating other types of forms, or adding specific form fields to your surveys, things are not easy.

Sure, you can add a Contact Information form field and delete every field that’s there until there is just a name and email field for people to fill out. But going through that entire process every time you want people to leave their contact information is annoying.

To add form fields to your survey forms, you first have to input a question. You then choose from the dropdown menu which type of form field you want the question to be. You can choose from fields such as dropdown menus, multiple choice options, rankings, and even comment boxes.

If you find yourself having trouble with coming up with questions, there is a bank of questions in the left hand panel of the form builder, broken down into categories, that you can look through for ideas. To use a pre-set question, drag it from the list of questions to your form once the modal popup appears.

surveymonkey interface

Their interface is not very intuitive since it’s only partially drag and drop when you get started and it also has an outdated look to it. It takes some clicking around to figure out how to create a question, format it the way you want, and structure your form in the order you want.

Only after clicking on every icon in the dashboard did we find that there is a strict drag and drop builder, themes to choose from, logic rules to configure, and a bunch of other miscellaneous settings to enable.

At first glance, SurveyMonkey seems easy to use, but once you get stuck trying to create a specific type of survey question that behaves in a certain way, the interface makes it hard to figure out. And that’s just for surveys. Don’t even try to create a complaint form, registration form, or maintenance request form.

WPForms: Ease of Use

WPForms is a modern WordPress form builder that focuses on usability and simplicity.

It’s the most beginner friendly WordPress contact form plugin on the market today, and truly requires no coding knowledge to create forms.

And to help you get started when you install and activate the plugin, we have created the WPForms challenge, which guides you through creating your first form, so you can get a feel for how easy it is to get a form up and running on your site – all in under five minutes.

more steps in wpforms challenge

WPForms comes with pre-designed templates that have all the form fields you need to get your form started. And while SurveyMonkey has tons of survey templates to choose from, that’s all they have.

On the other hand, WPForms has templates for any kind of form you can think of, including survey forms. From RSVPs to job applications, support ticket forms to donation forms, WPForms has it all.

Accessing WPForms’ pre-made templates is easy since they are found right in the WPForms Form Editor.

wpforms templates

When you want to add a new field to your form, use the drag and drop functionality. Just drag the field you want from the left hand panel to your form on the right hand side.

Then, click on the field to make changes. As you make changes to your fields, you’ll see those changes in real-time on your form in the preview panel.

WPForms comes with plenty of form fields right out of the box.

Simple Contact Form

For example, WPForms allows you to accept payments from site visitors on your forms using Stripe, which supports recurring payments, or PayPal. Plus, it comes with Single Item, Multiple Item, Dropdown Items, Credit Card, and Total form fields so you can make money online in the easiest way possible.

This is in addition to unique form fields such as:

  • Checkboxes
  • GDPR Agreement
  • Captcha
  • Section Divider
  • Hidden Field
  • Numbers
  • Password

If you want a form builder plugin that’s easy to use right out of the box, but still offers a ton of built-in features, WPForms works great as an alternative to SurveyMonkey, which is only good for online survey forms and few other miscellaneous form types.

Winner: WPForms

Features: WPForms vs SurveyMonkey

It’s not enough for your contact form builder to be easy to use. If it’s too basic, or doesn’t provide a lot of flexibility, you won’t be able to create powerful forms that grab people’s attention and convince them to convert.

The success of your business depends on how well potential followers or customers can get in touch with you. That’s why an extensive feature set is so important.

SurveyMonkey Features

SurveyMonkey’s feature set is very limited when compared to what WPForms has to offer.

In fact, here are some of the most blatant limitations:

  • There are no specialty form fields like WPForms’ GDPR Agreement, Captcha, or Password fields
  • You can only collect a limited number of responses per month on the first tier paid plan
  • There are conditional logic rules but if applied to checkbox answers, users can be mistakenly redirected to the wrong question next
  • Conditional logic questions have to be on their own separate pages to work, making forms unnecessarily long
  • If your email notifications aren’t sending to you or your site visitors, there is no explicit solution except to refresh the alert feature and hope it fixes itself
  • Recurring surveys are not allowed on the first tier paid plan, which doesn’t make sense for a paid online survey form solution
  • The File Upload form field is limited to the two highest priced paid plans
  • Only the highest paid plan provides access to advanced conditional logic features
  • You can only translate your forms into multiple languages if you use the highest paid plan
  • All paid plans except the priciest one has SurveyMonkey branding in the footer

Lastly, if you want to access easier to use templates to create additional forms, you’ll need to invest in another form builder solution such as Wufoo.

SurveyMonkey and Wufoo have teamed up together to give their users everything they need to create forms for their site – at double the cost.

When you want to create forms for your website, and find that the limitations outweigh the feature set, it’s time to look for a SurveyMonkey alternative.

WPForms Features

WPForms stands out as more than just a simple form builder because of the sheer amount of built-in features and addons you receive as a customer:

  • Smart Conditional Logic: create as many conditional logic rules as you want, on as many forms as you’d like so your users have the best experience possible and your forms convert.
  • Entry Management: manage all form entries right in the WordPress dashboard in an organized and easy to understand way. Plus, take advantage of the WPForms dashboard widget and see how your forms are performing once you log into your website.
  • File Uploads: enjoy unlimited file uploads on all plans. Plus, easily view them, save them to your Media Library, and even access them in the notification you receive when someone submits a form.
  • Automatic Form Confirmations: Choose from three form confirmation types – Message, Show Page, and Redirect – or use a combination of all three using smart conditional logic.
  • Survey and Poll Form Creation: add survey or poll forms to your site, collect responses in one convenient location, and access multiple reports displaying results for easy analysis of data.
  • Partial Form Saving: capture partial form entries and follow up on those leads to turn abandoning site visitors into subscribers, followers, or customers.
  • Exhaustive Spam Protection: enjoy built-in honeypot spam protection, enable captchas, customize your own captchas, or even use Google invisible reCAPTCHA to protect your forms from spam submissions.
  • No Limits: Create as many forms as you want, with as many form fields as you want, and accept as many entries as you like, no matter which plan you choose.
  • Online Signature Capability: collect signatures from site visitors right on your forms for things like contracts and agreements.
  • Form Permissions and Access Controls: password protect your forms, schedule start and stop dates, limit the number of entries you’ll accept, and even limit form submissions to logged in users, regardless of which plan you have.
  • Geolocation Tracking: learn more about site visitors and their locations with geolocation tracking so you can send targeted email campaigns that are more relevant to them.

If you’re looking for reasons why WPForms serves as a better solution than SurveyMonkey, its feature set alone is compelling.

In fact, WPForms’ flexibility gives you a chance to create standout forms that will convert.

Winner: WPForms

Support: WPForms vs SurveyMonkey

No matter how much experience you have with form builders or even websites in general, you’re bound to run into problems every now and then.

Since your success hinges on your website working right, including your contact forms, knowing there’s a support team backing you at all times can give you the peace of mind that if something did happen, you’d be okay.

Level of Support: SurveyMonkey

With SurveyMonkey, you can access support in two ways:

  1. Using the generic contact form and choosing a topic that hopefully relates to your issue
  2. Reading articles in the Help Center

surveymonkey help center

The level of support you get will depend on how much you pay for your monthly SurveyMonkey plan.

For instance, if you are on the first tier paid plan, you will not receive prioritized email support that answers questions or concerns in under an hour. And only if you invest in the most expensive plan do you have access to phone support.

Level of Support: WPForms

If you’re looking for more comprehensive support through a variety of channels, look no further than the best SurveyMonkey alternative around: WPForms.

wpforms support

You can access the support ticket system and receive help from the knowledgeable and friendly support team, read through the extensive documentation for configuring every little setting possible, and even check out the blog to learn tips and tricks for creating highly converting, good looking WordPress forms.

And if you want, you can even check out the official WordPress Repository where people using WPForms Lite get answers to their most pressing questions.

Remember when we mentioned that SurveyMonkey doesn’t have an explicit solution to emails not delivering properly when a form is submitted and an email notification goes out?

Well, not only does WPForms have an explicit solution, which is to use the WP Mail SMPT plugin, the support team is knowledgeable about how to set it up on your site and troubleshoot issues if you run into them.

We don’t tell our users to refresh their forms and hope for the best. We take a proactive approach to helping you get the most out of our easy to use WordPress form builder.

Winner: WPForms

Account Management: WPForms vs SurveyMonkey

It won’t matter if you’re able to use your online forms to build a bigger email list, collect data based on surveys and polls, or run a nonprofit organization, complete with volunteers, staff, and hosted events, if you can’t manage the entries in an organized and easy way.

SurveyMonkey Account Management

There is a glaring difference between the way you manage SurveyMonkey forms and WPForms forms: the location.

With SurveyMonkey, you have an account on their website where you create and save forms, collect responses, and analyze results. You can also see the results in a dashboard you create, analyzing individual responses or surveys as a whole.

The problem is, every time you want to create a form, make a change, view an entry, or check out metrics, you have to log into your account first. Then you have to go back to your WordPress website and apply the changes you’ve made.

This not only leaves room for error, it’s annoying to have to go back and forth between websites. The same is true for adding a form to your WordPress website. You have to grab a shortcode from your SurveyMonkey account, log into your website, and embed the code onto your post or page, which is time-consuming.

WPForms Account Management

On the other hand, WPForms lets you conveniently manage your forms all within the WordPress dashboard so you never have to leave your website.

For example, you can do the following:

  • View forms you’ve already created
  • Create new forms
  • Access form entries
  • Configure settings related to: your license, email, reCAPTCHA, validation messages, payments, integrations, and more
  • Use the import and export tools
  • Activate addons that can be used on your forms immediately

wpforms form management

And if you want to get a bird’s eye view of how your forms are performing, take a look at the WPForms dashboard widget.

You can see how many total form entries your forms have, as well as a graph view over 7 or 30 days, without ever having to click into your entry management section.

WPForms Dashboard Widget

This is perfect for those times you want to monitor a form that means a lot to you in the quickest way possible.

Managing your website’s forms shouldn’t be difficult. WPForms makes sure it’s not.

Winner: WPForms

Integrations: WPForms vs SurveyMonkey

If you’re going to pay for a WordPress form builder, it better integrate with other platforms to make form creation even better.

SurveyMonkey Integrations

SurveyMonkey offers over 100 data and API integrations.

For instance, you can integrate with popular CRM tools such as Salesforce, collaboration tools such as Google Drive, and marketing automation apps like Marketo or HubSpot.

For those collecting payments on their survey forms, SurveyMonkey offers the following payment methods:

  • Credit or debit card
  • Direct debit
  • Wire transfer or direct bank deposit
  • Check
  • Local bank transfer
  • PayPal

While having so many payment methods can seem like a good thing, remember, for every different method you accept on your forms, you’ll need just as many separate accounts.

Lastly, you can connect your forms to email service providers like ActiveCampaign and MailChimp.

WPForms Integrations

WPForms integrates with two of the most popular and widely used payment processors – PayPal and Stripe – making life easy for you and your customers. And to top it off, WPForms accepts recurring Stripe payments, which makes collecting donations, subscription, or membership payments a cinch.

In addition, thanks to the Zapier addon, WPForms integrates with over 500 different web apps from CRMs to invoicing software, calendaring systems to instant messengers.

For example, you can easily interconnect your forms to apps such as:

  • Asana
  • QuickBooks
  • Google Calendar
  • Sendy
  • and much more

Lastly, WPForms integrates with the following powerful email service providers:

  • MailChimp
  • AWeber
  • Campaign Monitor
  • Constant Contact
  • Drip
  • GetResponse

Being able to connect your WordPress forms to various third-party platforms is a must when choosing the right form builder solution for your needs.

Winner: Tie

Price: WPForms vs SurveyMonkey

Price will almost always play a significant role in whether you decide to use a certain WordPress from builder solution or not.

Make sure to determine your budget before you conduct your research, and look into what your potential solutions cost upfront so you don’t end up paying too much for too little.

Price of SurveyMonkey

SurveyMonkey has 3 highly priced premium plans to choose from ranging from $31/month to $99/month.

The first tier paid plan is not as transparent as we would hope. Only after clicking on the SAVE with Annual link do we notice that your limit of 1,000 repsonses per month is actually unlimited if you pay for the entire year upfront. If you don’t, the limit remains and the monthly price rises to a whopping $37/month.

Form creation with SurveyMonkey is expensive, especially seeing as some of the best features are not offered in the first tier paid plan.

In fact, things like recurring surveys, payment collection, team collaboration features, priority support, advanced logic, and file uploads are not provided unless you make the jump to the second or third highest, and most expensive, paid plans.

surveymonkey paid plans

If you are on the plan that limits the number of responses you can collect each month, keep in mind SurveyMonkey will charge you $0.15 USD for every entry you accept on your website over your plan’s limit. So carefully monitoring those metrics is just another thing to add to your to-do list.

And don’t forget, if you want to be able to create more than just survey forms, you’ll need to team up with Wufoo, or some other form builder solution to make up for SurveyMonkey’s shortfalls, which adds more to your monthly costs.

Lastly, there is no money-back guarantee to be found on SurveyMonkey’s website, so if you don’t like what you’ve paid for you’re out of luck.

Price of WPForms

On the other hand, WPForms comes in at significantly lower price points, ranging from $39.50/year for the Basic plan to $299.50/year for the Elite plan.

This is a far cry from the expensive payments you’ll have to make even with SurveyMonkey’s most basic premium plan.

In fact, with each plan upgrade, you can access more email service provider integrations, addons, and priority support and still pay far less than SurveyMonkey’s lowest paid plans.

For instance, to accept payments on your online forms, you’ll need the Pro plan, which also happens to be our most popular plan. At $199.50 for the year, this plan’s price pales in comparison to SurveyMonkeys’s equivalent plan.

And it comes with a ton more features too, making this the most cost-effective form builder solution.

wpforms price plans

WPForms offers a 14-day 100% money-back guarantee on all premium plans, so if you change your mind for whatever reason, you’ll get your money back.

And lastly, WPForms sticks by the motto “Simple Prices. No Surprises,” meaning there are no overage charges like the ones found in SurveyMonkey.

Winner: WPForms

Conclusion: WPForms vs SurveyMonkey: Which is Better ?

SurveyMonkey is not to be considered a viable form creation solution. It’s limited in the types of forms you can create, does not have a user friendly interface, and falls short in its feature set.

It’s also very expensive for the features you do receive, does not provide the kind of stellar support one would expect when using a premium service, and brands itself across all your forms unless you’re willing to pay for the most expensive plan and shell out nearly $1,200 for the year.

And worst of all, SurveyMonkey forces users to find an alternative solution if they want to create a variety of forms on their website, making this an ineffective and costly form builder solution.

On the other hand, WPForms continues to grow in popularity, now with over 10 million downloads, because it offers businesses a faster, easier way to create online forms that go beyond the basics. You can create any kind of form imaginable, not break the bank doing so, and manage your forms right in your WordPress dashboard.

In fact, price points, feature sets, ease of use, and superior support are all reasons why the most successful business owners choose WPForms as their WordPress form builder solution.

And there you have it! A comparison of WPForms vs SurveyMonkey, with WPForms coming out at the clear winner.

If you’re still on the fence about whether WPForms is the very best SurveyMonkey alternative, make sure to see what our happy customers have to say.

So, what are you waiting for? Get started with the most powerful WordPress forms plugin today.

And don’t forget, if you like this article, then please follow us on Facebook and Twitter.

Comments

  1. Thanks for reading this article – I hope you found it helpful.

    I wanted to let you know about our new WordPress survey plugin that allows you to build interactive polls and surveys within minutes. You also get best-in-class reporting, so you can make data-driven decisions.

    You can get it 100% free when you purchase WPForms Pro plan.

    Get Started with WPForms Today and see why over 1 million websites choose WPForms as their preferred online form builder.

    Syed Balkhi
    CEO of WPForms

  2. Dear Syed,

    As you know I send many email asking to have add-on for frontend user dashboard for easy control over the information user’s profile,the dashboard also enables a quick and single page view to all the details of user profile with out the need to go wordpress backend please see [Ticket #233847].

    The frontend user dashboard will work as one place management for example the survey result or any user activity also integration with woocommerce and membership plugin like restrict content pro.

    Thank you
    ibnoman

    1. Hi Ibnoman,

      Thanks for the suggestions! We don’t currently have plans to expand further membership functionality in the near future, but we’ll definitely keep these ideas in mind down the road 🙂

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