Are you looking for the best VoIP service for small business? A VoIP or Voice over Internet Protocol is a cost-effective solution for small businesses. And unlike the traditional phone system, an internet business phone system comes with a number of useful features at no additional cost.
In this article, we’ll compare the best business VoIP and internet phone systems and help you to decide the best one for your needs.
We’ve created a handy table of contents so you can skip ahead to the VoIP service you’re interested in:
- Summary: Which Is the Best?
- BONUS: VoIP FAQs
Before we jump in, let’s take a look at what VoIP is and the benefits of using it for your business.
What Is VoIP? Why Is it Useful for Your Business?
VoIP (Voice over Internet Protocol) technology allows you to make or receive calls using the internet, instead of traditional phone lines. VoIP, also known as an internet phone system, converts the sound of your voice into a digital signal that can be sent over the internet much like any other data.
Many small businesses, entrepreneurs, and startups use VoIP services for their businesses, because it typically comes with extra features and can cost less than a traditional business phone service.
Internet business phone systems are the best business phones because they offer features beyond just calling. These services can come with features like caller ID, call forwarding, call management, voicemail, call waiting, conferencing, video calls, and more. And you don’t need to pay anything for these features, unlike the traditional phone system.
But VoIP technology isn’t perfect – let’s take a look at some pros and cons before you decide on a service.
VoIP Advantages and Disadvantages
Some of the benefits of using a business VoIP system are:
- Flexibility: You can make or receive phone calls using your computer, mobile apps, and VoIP devices (great for remote companies or travelling entrepreneurs)
- Scalability: Internet business phone systems are scalable without having to buy more phone lines or hardware
- Data: You can track and analyze the calls
- Price: They’re cost-effective for small businesses and startups
If internet phone systems are so great, what’s the downside?
VoIP isn’t the best business phone system for everyone – here are a few possible disadvantages to consider:
- You need a good internet connection to make calls. If your connection is always cutting out or going down, VoIP may not be a good choice.
- No location tracking for emergency calls. Traditional phone systems will give your location to emergency services automatically, but VoIP can’t do that.
With the above pros and cons in mind, let’s take a look at the best VoIP service for business phone systems.
Nextiva is one of the best and reliable VoIP services in the market. And you don’t need an annual contract to use their service.
They offer some amazing features like unlimited calling, auto attendant, unlimited internet faxing, advanced call management, and more. You’ll also get a toll free number for free with all their plans.
It comes with some automation features as well. For example, you can set up an action to occur at a specific time, or get automatic notifications when a new sale is made.
The support team of Nextiva is extremely knowledgeable and helpful. You can always reach out to them in case you face any problem.
Overall, Nextiva is suitable for startups, professionals, small businesses, and even mid-level businesses. We can also vouch for them as we use their VoIP service for some of our sister companies.
- Easy and intuitive setup
- Reliable and trustworthy service with HD voice quality
- Fast and knowledgeable customer support
- Unlimited calling (no per-minute charges
- Instant conference calling
- Manage voicemails from your email
- Keep your local number
- Dedicated Nextiva app to manage calls from your mobile devices
Price: Starting from $19.95/month for per user.
Want to build a brand new website or make it easier to edit your current one? Check out this list of the best website builders for small business.
RingCentral is a powerful yet easy-to-use VoIP service provider. Whether you’re planning to start your business or managing large businesses, you can use their reliable, secure, and hassle-free internet phone service.
You can easily set up and activate their service within a few minutes. And you can always contact their team for help as they offer high-quality customer service.
RingCentral comes with useful features including call monitoring, call forwarding, call routing, automatic call recording, video conferencing, and screen sharing.
Just like Nextiva, we can recommend you to use RingCentral for your business. The only concern is their pricing is on the higher side. However, you can use their annual plan to reduce your expenses.
- Unlimited phone calls in the US and CA
- Choose a toll-free or local number
- Voicemail to text feature
- Reliable cloud based phone system
- Automatic call recording
- Unlimited audio and video conferencing
Price: Starting from $39.99 on a monthly basis depending on the number of users. You can also pay annually and save up to 33%.
Phone.com is one of the most affordable VoIP services for small businesses and one of the all-around best VoIP phone service. It offers different features like call forwarding, call waiting service, caller ID, voicemail, text messaging, and more.
You’ll also get at least one local or toll-free number with all their plans. This is very useful for your business as customers can contact you at no cost to them.
Do you want to learn about the demographics, social profile, etc of your customers? You can easily do that by taking a look at the caller analytics.
Phone.com is a cost-effective service with their plans starting from $12.99 per month. However, there is a limit of 300 minutes and 3000 SMS with their basic plan. You need to upgrade to a higher plan to increase that limit.
Price: Starting from $12.99 per month and comes with a 30-day money back guarantee.
Vonage is a plug and play VoIP service for small businesses. You just need a high-speed internet connection to start using their service.
It offers unlimited calling and SMS service in the US and Canada. Plus, you can easily link your business phone number to your mobile device with the help of their Android or iOS app.
Vonage also comes with 40+ standard VoIP features including call screening, do not disturb, caller ID, call forwarding, voicemail to email, call blocking, and file sharing.
However, you should note that their basic plan comes with limited features. So you need to upgrade to a higher plan to get all the advanced features.
Price: Starting from $19.99 per month, excluding taxes and other fees.
Does your business or organization rent out equipment? Be sure to check out our post on how to create an equipment checkout form in WordPress.
Grasshopper is one of the best VoIP phone service and virtual phone systems in the market. And you can use their service if you’re an established small business owner or just starting out.
It comes with the most essential features including incoming call control, call transfers, custom greeting, simultaneous call handling, VoIP calling, and voicemail with all their plans.
To make outgoing calls, you can use their mobile or desktop apps. And there is no restriction on the number of minutes that you can use, unlike Phone.com.
Price: Starting from $29 per month. It also offers a free trial to test their service.
Voiceshot is a useful business VoIP service for startups. You don’t need any contracts to use their service.
However, its basic plan comes with a limitation of 400 minutes per month, unlike Nextiva. And you’ll have to use a higher plan to increase that limit.
Voiceshot offers a virtual auto attendant to answer the calls. It also comes with features like call forwarding, toll-free number, call transfer, caller ID, music on hold, scheduled greetings, and much more.
Price: Starting from $12 per month.
CallHippo is another great virtual phone system on our list. It comes with standard features like call hold, contact management, welcome message, call reminder, and more.
It comes with a free plan with limited features and is suitable for entrepreneurs and startups. However, you can always upgrade to their higher plan to use the premium features.
Price: Basic plan is free for up to 2 users.
Which is the Best VoIP and Internet Phone System for You?
After comparing the above services, we can conclude that Nextiva is the best VoIP phone service for small businesses and startups. They offer amazing features that are useful for most businesses.
Also, you don’t need any annual contracts for using their service.
RingCentral is another internet phone system that we can highly recommend. However, Nextiva has a slight edge over RingCentral, thanks to its cheaper pricing plans.
Not quite ready to get VoIP for your small business yet? Before we wrap up, let’s take a look at some of the most commonly asked questions about VoIP for small business.
VoIP Frequently Asked Questions
Before you get started with VoIP, you may have a few questions about how it all works.
Is VoIP Good for Small Business?
VoIP is a great option for small businesses, because unlike with traditional business phone systems, you don’t have to set up complicated equipment or have an IT staff to manage it. This makes it a lot more accessible for businesses on a budget.
How Much Is VoIP Monthly?
Typically, VoIP plans start at around $20 per month per user for basic plans. Pricing can go up to about $50/month if you’re looking at plans with a lot of advanced features.
RingCentral actually offers a 15-day free trial so you can try it out before you buy.
Is VoIP Cheaper Than a Landline?
Yes, usually VoIP is much cheaper. Business landlines often charge setup fees of around $100, and monthly fees can be as high as $100 per line. Extra features like intercom, call transfer, and more can all cost extra. Plus, you don’t get VoIP-only features like call analytics, voicemail to text, video conferencing, and more.
What Is Needed to Set up VoIP?
You’ll need to have a reliable high-speed broadband Internet connection in order to use VoIP. If you prefer, you can connect your VoIP devices via Ethernet for a better connection.
You’ll also need a VoIP phone, or an app if you want to use it on your smartphone. Not all VoIP providers offer an app, so make sure the service you choose is compatible with your existing phone if you don’t want to buy a new one.
Be sure to read our post on how to add a Click to Call button for free to WordPress.
Can I Keep My Landline Number with VoIP?
Yes, depending on the service you choose. Nextiva, for example, allows you to port your numbers into their service so you can keep the same phone number.
Can VoIP Be Hacked?
Yes, like any cloud technology, it’s possible for VoIP to be hacked. That’s one reason why it’s so important to go with a reliable, reputable provider. Watch out for signs like irregular phone bills, suspicious internet redirects or antivirus messages, or automatically activated microphones and webcams.
How Reliable Is VoIP?
Reliable VoIP phone systems have over 99.99% uptime, including the services listed above. Keep in mind that VoIP relies on your internet connection, so if it’s unstable, your phone lines will be too.
We hope this article helped you choose the best business VoIP and internet phone system!
If you are wondering how you can create a free professional email address for your business, then you may want to check out our step by step guide on how to set up a free business email address in 5 minutes.