How to Allow Users to Select Recipients in a WordPress Contact Form

Do you want to allow users to decide who receives the email notification from your WordPress forms? With WPForms, you can allow your users to select which person or department the notification gets sent to. In this article, we’ll show you how to create a WordPress contact form with multiple recipients dropdown, with conditional recipients based on the user’s choice.

Email Notifications With Conditional Recipients

With WPForms, you can allow your users to choose which person or department the email notification gets sent to. With our smart conditional logic, you can send emails based on the dropdown field easily.

The main benefit of this feature is that you can create a multipurpose form on your site. For example, you don’t have to create separate forms in your contact page specifically to each department in your organization, like sales, developers, support, etc. Instead, just create a single form and allow users to select which department the email notification gets sent to using a dropdown field.

Now let’s take a look at how to set up a WordPress form and allow users to send email notifications to different departments or people in your organization.

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Create a WordPress Form

The first thing you need to do is to install and activate WPForms on your site. If you need help on this step, you can learn how to install a WordPress plugin.

Then you’ll have to create a WordPress form. To get started, you can learn how to create a simple contact form on your site.

Make sure to add a dropdown field where your users can select which department the form submissions get sent to.

Also, make sure the field is marked Required so the user doesn’t forget to provide an answer.

mark the multiple recipients dropdown as required

Next, you need to enable the conditional logic option for your notifications. To do this, navigate to Settings » Notifications. Then select Enable conditional logic.

enable conditional logic notifications for wordpress contact form select recipient

Choose to send a notification for the correct field. Make sure the correct email address is entered in the Send To Email Address field above.

You can set up a separate conditional notification for each separate person or group (Sales, Support, and Billing in our example) by clicking the Add New Notification button at the top right-hand side. Then you can insert a different email address from the first notification, such as sales@yoursite.com or billing@yoursite.com depending on the conditional logic.

click add new notifications for conditional recipients

Want to add an icon with extra info to a form field? Head over to our tutorial on how to add Tooltips in WordPress forms.

Keep in mind that in every new notification you add, you need to enable the conditional logic option and specify the correct field from your dropdown menu.

Final Thoughts

That’s it!

You’ve just created conditional logic notifications in your WordPress forms.

If you enjoyed this article, you might also want to read how to send confirmation emails to your users when they submit a form.

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Comments

  1. Thanks for reading this article – I hope you found it helpful.

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  2. Syed, isn’t there a setting to prevent the form from resending when the page is refreshed?

    I have a listing’s page with multiple people. I want to put a WP form under each listing so people can contact them through the form instead of putting email addresses on the page.

    Is there a solution using WP forms that I can use. Of course, I can add the forms. However when the page gets refreshed the form submissions get resent.

    I do hope there is an answer to my dilemma.

    I absolutely love WP forms.

    1. Hi Michael,

      If you’re seeing users refreshing the page, I’d recommend using a Thank You page rather than a confirmation message. We have a great tutorial with examples of how to leverage a Thank You page to your advantage. This page could include a link back to the form page if they want to submit the form again.

      Hope that helps! 🙂

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