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4 Ways to Create a Contact Form With Multiple Recipients (Step by Step)

Last updated on Jan 19, 2017 by Courtney Robertson

Do you want to send notifications to multiple people when someone fills out your form? With WPForms it’s easy to customize who receives what message. In this article, we’ll walk you through a few different methods to make your contact form send to multiple recipients.

This tutorial will go over four different methods for sending multiple notifications. You can:

  1. Send the same notification separately to multiple emails
  2. CC multiple recipients with a single notification
  3. Send a notification to different recipients based on form answers
  4. Send separate, different notifications to each recipient

Let’s get started!

1. Same Notification to Multiple Emails

If you’d like to duplicate the same email notification message to send to several different people, it’s simple. First you need to go to Settings » Notifications.

add additional form notifications on submission

In the Send To Email Address, you can type in each person’s address. Be sure to separate each email address with a comma.

contact form send to multiple recipients

You can then customize your notification message below. For more help, check out our tutorial on how to setup form notifications in WPForms.

2. Reply-All Notifications with Carbon Copy

Using the method above, each user will be sent a separate copy of the same notification email. When each recipient gets their email, they can only see the email address that sent the message. They can’t see anyone else that also received the notification. This is by design for security purposes, so that each recipient’s email address is kept private.

But what happens if one of the recipients wants to reply to everyone that was notified?

Luckily, we added that option for you with the Email Carbon Copy or CC email option.

You can enable this feature by navigating to WPForms » Settings. Then, just check the box next to Email Carbon Copy. Be sure to save your changes.

Enable CC notifications

Then in the WPForms editor, you can go to Settings » Notifications. You’ll see a new CC field where you can enter an email address.

Now when the user receives the email, they can see the sender and anyone else CC’d in the email message. When replying, the user can respond using the Reply-All feature.

Add a CC email address to your form notifications

3. Email Different Recipients Based Upon Answers

If you want to send your form notifications to different recipients based upon how a user completes the form, you can use Conditional Logic.

To set up your smart notifications, you can go to Settings » Notifications. On the right-side preview panel, scroll all the way to the bottom.

Select Enable conditional logic.

conditional logic email notification to different recipients

Then you can decide what the criteria are for sending that message. If the form entry meets that criteria, your form will automatically send the message to the email addresses shown in the Send To Email Address field at the top of the screen.

For more help, see our guide on creating a contact form with a dynamic recipient.

4. Different Notifications to Multiple Recipients

Let’s say that you want to send different email notifications to different recipients. In that case, you will want to create additional notifications so you can customize them separately.

To do that, you can go to Settings »  Notifications. First you’ll need to set up your first notification and save your form.

Then select Add New Notification in the top right corner.

add second notification

After naming your new notification, you can see each of them in the right-hand preview panel.

Preview your multiple notifications

For more help, see our guide on how to create multiple notifications.

You’ve got many ways to send contact form notifications to different emails.  We hope this overview helped you make a contact form send to multiple recipients.

Looking for more hidden ways to maximize the information you can gather with contact forms? You might also want to check out our article on clever web form hacks.

What are you waiting for? Get started with the most powerful WordPress forms plugin today.

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Comments

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  2. Hi WPform technical team,
    I’m encountering an issue with receiving the same notification into multiple emails. I’ve followed step 1 closely, and I’m not receiving the notification in neither email addresses. Please assist asap if you can.

    1. Hi LuLu,

      I’m sorry to hear you’ve run into issues with email delivery, and unfortunately this is becoming more and more common across the internet. For details on why this happens, and how to fix it with an SMTP plugin, please see our tutorial on fixing email delivery issues.

      Once you have a chance to set up one of the options from that tutorial, you should be all set! I hope this helps 🙂

  3. Dear Team,

    I want to send an email to an address that is provided by the user in one of the form fields (an ack reply). How is this possible?

    Thanks….

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