About Our Team

Introducing our proficient content writer with extensive expertise.

Kacie Cooper

Writer

Expertise

  • WordPress
  • Content Writing
  • Education
  • Blogging

Highlights

Kacie writes for the blog and oversees the weekly newsletter for WPForms. She is a graduate of Pittsburg State University, where she received BAs in English and Psychology and an MA in Literature.

Kacie’s writing career officially began in the classroom, teaching research writing and composition classes to high school and college students. She even taught a semester on WordPress blogging. Kacie has also spent some time freelance writing, with bylines in a couple of major publications. She’s been blogging on WordPress since 2016 and joined WPForms in 2022.

When she isn’t writing, Kacie likes to unplug and enjoy the outdoors by camping, hiking, and biking.

What Is Form Analytics? (+9 Top Form Tracking Software)

Effective forms are rarely built by accident. It takes a deliberate, scientific approach to create forms that produce the best results. And like any science, the only reliable way to make progress toward your goals is by measuring results. Form analytics is a general name for various kinds of metrics that help you measure the […]

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How to Create a Zendesk Support Ticket Form in WordPress

How to Create a Zendesk Support Ticket Form in WordPress

Do you want to automatically send support tickets to Zendesk when users fill out a form on your WordPress site? Using the WPForms Zapier addon, you can connect your custom support ticket form to Zendesk in a few simple steps.

In this tutorial, we walk you through how to create a Zendesk support ticket form for your WordPress site.

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create service agreements in wordpress

How to Make a Digital Contract in WordPress [With Signature]

Would you like to create online contracts for your business that can accept digital signatures? Being able to collect and manage contracts on your website can cut down on your paperwork while making sure your business is operating legally. In this post, we'll show you how to easily build online contracts with WPForms.

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WordPress Invoicing

WordPress Invoicing: 2 Ways to Bill Smarter, Not Harder

Do you need a WordPress invoicing solution for your small business? There are tons of invoicing tools out there for bonafide eCommerce businesses, but they’re often too large, too complicated, and too expensive for a small business that doesn’t sell quite as much online. If this is you, and you just need a convenient way […]

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New Feature

WPForms Dashboard

Dark blue hero with a circular bear logo on the left, large headline 'Introducing the New WPForms Dashboard' and an ANNOUNCEMENT badge; a dashboard mockup is visible on the right.

The WPForms Dashboard is a new home screen that opens the moment you click WPForms in your admin menu. Stat cards across the top total up your forms, entries, payments, views, and spam across the whole site.

An Entries widget charts activity over your chosen date range with a per-form table of entries, views, interactions, and conversion rate, and a payments widget totals everything collected once a gateway is connected.

With the Geolocation addon active, Top Locations ranks the countries your visitors come from, and a Suggested Next Steps panel points to features worth turning on.

Nothing to install, as it comes with every plan, including Lite!

New Feature

WPForms QR Code

Announcement banner: dark blue background with headline 'Say Hello to WPForms QR Code: One Scan Opens Your Form' and a large QR code on the right.

Every form now has its own built-in QR code generator, with nothing extra to install or buy.

Open a form’s General settings, choose the page the form lives on or paste its URL, and click Generate QR Code to copy it or download it as a PNG or a print-ready SVG.

Put it on menus, packaging, event badges, or business cards, and every scan opens your form instead of a page that only hands people something to read.

Included with every plan, including Lite; Pro and Elite plans can keep, remove, or replace the WPForms logo in the center with their own.

New Feature

Ranking Field for Surveys & Polls

Announcement hero: dark blue background, bear avatar left, large 'Introducing the New WPForms Ranking Field' text, and three stacked white option cards with 'Movies' highlighted.

The Surveys & Polls addon gains a Ranking field!

Instead of scoring each option separately, respondents drag options (or tap arrow buttons on a phone) into the order they prefer, so one option always has to come first.

WPForms tallies every response into a “Times at #1” count and an average rank for each option, with a chart that makes the winner obvious.

Lay options out as a vertical list or a grid, and use Image Choices or Icon Choices in place of plain text labels.

Integration New Feature Payments

Mercado Pago Addon

Introducing the WPForms Mercado Pago Addon: Card Payments Built for Latin America

The Mercado Pago addon brings on-page card payments built for Latin America to your forms.

Buyers enter their card details into secure, Mercado Pago-hosted fields inside the form, choose an installment plan, and pay in ARS, BRL, CLP, COP, MXN, PEN, or UYU without leaving your page.

An approved charge fires your confirmation, notifications, and integrations at the moment money actually moves, and full or partial refunds can be issued from WPForms » Payments.

WPForms takes no transaction fee, and it works with Quantities, Coupons, multi-page forms, Conversational Forms, Lead Forms, and Form Pages.

AI New Feature

WPForms Analytics

Dark blue hero with a bear avatar left, large WPForms v2.0 headline and a form analytics screenshot on the right.

WPForms 2.0 adds a complete form performance tracking suite inside your WordPress dashboard.

The All Forms page now shows Views, Entries, and Conversion Rate for every form, and each form gets its own analytics dashboard with views, interactions, conversion rate, abandonments, and errors over the last 7, 30, or 90 days or a custom range.

A field-by-field table shows interactions, time spent, errors, and abandonment for every field, so you can see exactly where people give up, and you can set a conversion goal to track progress.

There’s also a built-in AI chat reads your form data and tells you what is working, what is hurting conversions, and what to fix first.