About Our Team

Introducing our proficient content writer with extensive expertise.

Claire Broadley

Content Manager

Expertise

  • WordPress
  • SEO
  • Content Strategy
  • Documentation
  • Technical Web Content
  • Blogging
  • SEMRush
  • MadCap Flare
  • Camtasia Studio

Highlights

Claire directs content marketing and documentation for all products under the WPForms umbrella, including WP Mail SMTP and SendLayer.

Before becoming a professional technical writer, Claire ran several WordPress websites, including a community site for musicians in her local area. She went on to build a successful content agency focusing on website content, SEO, video, and documentation. Her clients included high-profile brands in the tech and media industry.

She also worked as a technical author and technical support specialist for the National Institute of Health Research, part of the NHS.

Claire has produced thousands of high-ranking articles on web hosting, server management, marketing, and WordPress and has contributed to high-profile websites, including Twitter, the Huffington Post, Forbes, and Lifehacker.

WordPress webinar landing page

How to Create a Webinar Landing Page in WordPress (Easily)

Do you want to create a webinar landing page in WordPress? A landing page can help to boost attendance and clearly communicate the benefits of attending your event. In this article, we’ll look at 2 easy ways to create a webinar landing page in WordPress. You can use either of these methods on your existing […]

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Fix the File Type is Not Permitted error

How to Fix the ‘File Type Not Allowed’ Error in WordPress

You finally find the perfect SVG icon for your blog post header, drag it into the WordPress media library, and WordPress slaps you with an error.

Sorry, this file type is not permitted for security reasons. Same scene happens with CSV files, HEIC photos straight off an iPhone, AI files from your designer, and a dozen other formats people work with every day.

I've run into this enough times across client sites and my own projects that I stopped treating it like a problem and started treating it like a checkbox setting WordPress just hides from you by default.

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How to Start an Online Store

How to Start an Online Store in 2026 (Step by Step)

Starting an online store is a big undertaking, but pretty much anyone can do it. In this complete guide, we'll walk you through the process from beginning to end. You'll be able to set up your website, add products to it, and even kick off your marketing strategy with an email list.

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Email Automation

How to Get Started with Email Automation (Beginner’s Guide)

Email automation is useful for boosting your efficiency and getting the word out about your business. However, it can be tricky to know where to start when you're brand new to email marketing. In this post, we'll share some tips to help you automate your email marketing strategy, plus some of the top tools you can use.

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WordPress Salesforce integration

How to Create a WPForms Salesforce Integration (The BEST Way)

Do you want to create a WordPress Salesforce integration? Connecting WordPress to Salesforce lets you create leads, contacts, and accounts automatically from your forms.

The best part? You don't need to be a developer or pay for expensive third-party tools. With WPForms and the Salesforce Addon, you can connect everything in about 15 minutes.

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New Feature

WPForms Dashboard

Dark blue hero with a circular bear logo on the left, large headline 'Introducing the New WPForms Dashboard' and an ANNOUNCEMENT badge; a dashboard mockup is visible on the right.

The WPForms Dashboard is a new home screen that opens the moment you click WPForms in your admin menu. Stat cards across the top total up your forms, entries, payments, views, and spam across the whole site.

An Entries widget charts activity over your chosen date range with a per-form table of entries, views, interactions, and conversion rate, and a payments widget totals everything collected once a gateway is connected.

With the Geolocation addon active, Top Locations ranks the countries your visitors come from, and a Suggested Next Steps panel points to features worth turning on.

Nothing to install, as it comes with every plan, including Lite!

New Feature

WPForms QR Code

Announcement banner: dark blue background with headline 'Say Hello to WPForms QR Code: One Scan Opens Your Form' and a large QR code on the right.

Every form now has its own built-in QR code generator, with nothing extra to install or buy.

Open a form’s General settings, choose the page the form lives on or paste its URL, and click Generate QR Code to copy it or download it as a PNG or a print-ready SVG.

Put it on menus, packaging, event badges, or business cards, and every scan opens your form instead of a page that only hands people something to read.

Included with every plan, including Lite; Pro and Elite plans can keep, remove, or replace the WPForms logo in the center with their own.

New Feature

Ranking Field for Surveys & Polls

Announcement hero: dark blue background, bear avatar left, large 'Introducing the New WPForms Ranking Field' text, and three stacked white option cards with 'Movies' highlighted.

The Surveys & Polls addon gains a Ranking field!

Instead of scoring each option separately, respondents drag options (or tap arrow buttons on a phone) into the order they prefer, so one option always has to come first.

WPForms tallies every response into a “Times at #1” count and an average rank for each option, with a chart that makes the winner obvious.

Lay options out as a vertical list or a grid, and use Image Choices or Icon Choices in place of plain text labels.

Integration New Feature Payments

Mercado Pago Addon

Introducing the WPForms Mercado Pago Addon: Card Payments Built for Latin America

The Mercado Pago addon brings on-page card payments built for Latin America to your forms.

Buyers enter their card details into secure, Mercado Pago-hosted fields inside the form, choose an installment plan, and pay in ARS, BRL, CLP, COP, MXN, PEN, or UYU without leaving your page.

An approved charge fires your confirmation, notifications, and integrations at the moment money actually moves, and full or partial refunds can be issued from WPForms » Payments.

WPForms takes no transaction fee, and it works with Quantities, Coupons, multi-page forms, Conversational Forms, Lead Forms, and Form Pages.

AI New Feature

WPForms Analytics

Dark blue hero with a bear avatar left, large WPForms v2.0 headline and a form analytics screenshot on the right.

WPForms 2.0 adds a complete form performance tracking suite inside your WordPress dashboard.

The All Forms page now shows Views, Entries, and Conversion Rate for every form, and each form gets its own analytics dashboard with views, interactions, conversion rate, abandonments, and errors over the last 7, 30, or 90 days or a custom range.

A field-by-field table shows interactions, time spent, errors, and abandonment for every field, so you can see exactly where people give up, and you can set a conversion goal to track progress.

There’s also a built-in AI chat reads your form data and tells you what is working, what is hurting conversions, and what to fix first.