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Hamza Shahid

Hamza is a Writer for the WPForms team, who also specializes in topics related to digital marketing, cybersecurity, WordPress plugins, and ERP systems. Learn More

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8 comments on “How to Customize Form Email Notifications in WPForms

  1. The template styles aren’t particularly helpful. Using the “Compact” settings, my customer prints outs the email each time. My customer has a long form that is printed out but the email is printed over 3 or 4 pages (when it scrolls over 2 on screen). There is simply too high line spacing (even on the compact one). The plain text one isn’t great at all. Could the compact one not print the same format but with line spacing of 1 only please? Or create a “Super compact” option that avoids large line spacing? My only option is to use the plain text option but its so hard to read…. my customer isn’t happy. Any help here please guys. Thanks – Wes

    1. Hi Wes. Our trusted advisors in the support team cooked up some CSS that shoud help you here.

      .print-preview.wpforms-preview-mode-compact .print-body .print-item .print-item-title, .print-preview.wpforms-preview-mode-compact .print-body .print-item .print-item-value {
      padding: 1px !important;
      }

      Please see this video to see the result.

      If you need more help with this, please submit a support ticket and share the same details that you posted here. If you’re using our free version, please head to the WPForms Lite WordPress.org support forum and open a new thread.

      Thanks!

  2. I have question, I creat a form with dropdown field and check “multiple option select” in dropdown field, email sent to customer when i use smart tag {field_id=dropdown ID(with mutil choice} is not separated clearly, just by a space, is there any way to change it to comma , or –

    1. Hi TienCong,

      It looks like you’re trying to customize how the Dropdown field looks in notification emails. We currently do not have that feature by default.

      For a personalized advice, you can get in touch with our Trusted Advisors in the support team if you have a WPForms license. Please submit a support ticket and they will get back to you as soon as possible (usually within 1 working day).

      If you’re using our free version, please head to the WPForms Lite WordPress.org support forum and open a new thread.
      Thanks!

  3. The forms automatically change my region email address from .co.za to .co.nz which is very frustrating for people wanting to register for our newsletter. I am using the LITE version and there doesn’t seem to be a way around this

    1. Hey Colleen, apologies for the frustration. It looks like our trusted advisors in the support team have attended to your issue.

      Please let me know if you need additional help. Thanks!

  4. Hello,
    I use my own html code in Notification which contains Tables, DIVs and Headings. wpForms changes the HTML and adds TDs and TRs elements instead of just insert the entries in their places, How to prevent this and just use the notification custom HTML layout the way I do in Contact Form 7?

    1. Hi Tegwal, I understand that WPForms is modifying your custom HTML by adding table elements, and you’d like to maintain your original HTML structure for email notifications.

      If you need help with customizing your notification HTML structure, please get in touch with our Trusted Advisors in the support team for personalized advice. Please submit a support ticket and they will get back to you as soon as possible.

      If you’re using our free version, please head to the WPForms Lite WordPress.org support forum and open a new thread.

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