As agencies grow, they often encounter challenges like managing multiple client websites, streamlining workflows, and delivering exceptional results efficiently.
In this Customer Story, we highlight KLH Technology Solutions, a web design and digital marketing agency. Their experience with WPForms demonstrates how a powerful form builder can be a game-changer for agencies looking to optimize their operations and enhance client satisfaction.
Customer Profile
KLH Technology Solutions is a small digital agency offering services including web design, digital marketing, and search engine optimization. Specializing in WordPress, eCommerce, paid advertising, email marketing, website integrations, and social media marketing services, KLH Technology Solutions helps businesses succeed online.
With a focus on building trusting personal relationships, they offer customized solutions using the latest technology trends to maximize online visibility and save clients valuable time and money.
The Challenge
As KLH Technology Solutions’ client roster grew, so did the complexity of their form-building needs.
Managing a diverse array of client websites meant constantly creating, customizing, and maintaining various forms – from simple contact forms to intricate application and payment forms.
The previous form builder plugins they’d relied on were starting to show their limitations. Setting up even basic forms felt clunky and non-intuitive. The layouts were outdated, failing to match the modern aesthetic of their clients’ websites. And the lack of flexibility and advanced features meant KLH was constantly hitting roadblocks, wasting valuable time on workarounds and manual processes.
The frustrations were mounting:
- Time drain: Each form creation or update felt like a time-consuming chore, pulling KLH’s focus away from other critical tasks.
- Client dissatisfaction: The clunky forms weren’t just impacting KLH’s workflow; they were also affecting their clients’ user experience, potentially leading to lost leads and missed opportunities.
- Limited functionality: The lack of integrations with essential tools like Mailchimp and Stripe meant KLH couldn’t automate key processes or offer clients the seamless experience they deserved.
KLH knew they needed a form-building solution that could keep up with their growing agency, empower their clients, and streamline their workflow. They needed a tool that was both powerful and user-friendly, capable of handling everything from simple contact forms to complex multi-step applications.
The Solution
KLH Technology Solutions selected WPForms as their new form-building platform after careful evaluation.
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Create Your Form NowSeveral key factors contributed to this decision:
- User-Friendly Interface: The drag-and-drop builder simplified form creation, enabling KLH to efficiently design forms for various client needs.
- Modern Design & Customization: The plugin’s contemporary form templates and customization options allowed KLH to create forms that seamlessly integrated with clients’ websites, maintaining a consistent and professional look.
- Comprehensive Feature Set: WPForms’ extensive features, including conditional logic, multi-page forms, file uploads, and payment integrations, equipped KLH to build sophisticated and functional forms tailored to specific client requirements.
- Integrations: The ability to connect WPForms with essential tools like Mailchimp, Stripe, and Zapier streamlined data collection and automated workflows, saving KLH valuable time and resources.
- Responsive Support: WPForms’ support team provided timely and effective assistance whenever KLH encountered questions or issues, ensuring a smooth user experience.
With WPForms, KLH Technology Solutions expanded the range of forms they could offer clients:
Contact Forms: User-friendly contact forms improved communication between clients and their customers, enhancing lead generation and customer engagement.
Application Forms: Streamlined application forms simplified the collection and management of data for programs, jobs, or events.
Email Newsletter Signup Forms: Integration with email marketing platforms enabled clients to automate list building and lead generation efforts.
Purchase Forms: Secure payment integrations facilitated online transactions, opening new avenues for clients to sell products and services directly through their websites.
By adopting WPForms, KLH Technology Solutions addressed the limitations of their previous form builders and gained a versatile tool that enhanced both their internal operations and their clients’ online presence.
“It’s the only form I use for all my clients! After trying other ones, nothing compares to WPForms. Start using it and don’t look back!”
The Results
The implementation of WPForms led to measurable improvements for both KLH Technology Solutions and their clients:
- Time Savings: Automation of previously manual tasks, such as tagging entries in Mailchimp, resulted in significant time savings, allowing KLH to focus on other value-adding activities.
- Increased Efficiency: Streamlined form creation and management reduced the need for manual data entry and improved overall workflow efficiency, enabling KLH to handle more client projects with ease.
- Enhanced User Experience: Clients’ customers benefited from intuitive and user-friendly forms, leading to increased form submissions, improved communication, and a higher volume of qualified leads.
WPForms proved to be a valuable investment for KLH Technology Solutions. It not only streamlined their internal processes but also directly benefited their clients.
“The first time I automated a form to Mailchimp and could tag an entry was amazing! I had manually been doing this for my client and the automation saved so much time.”
With more user-friendly forms, clients saw an increase in engagement and lead generation, ultimately contributing to their online success.
Favorite WPForms Features & Addons
KLH Technology Solutions leverages a range of WPForms features and addons to enhance their form-building capabilities:
- Layout Fields: This feature is indispensable for creating visually appealing and well-organized forms, especially those with numerous fields or images.
- Calculation, Payment, Signature, & Upload Fields: These specialized fields enable KLH to build dynamic forms that cater to various client needs, from collecting payments to gathering signatures and file uploads.
- Stripe/Square Addons: Enables secure payment processing directly through forms.
- Mailchimp Addon: Automates the process of adding email addresses to lists and tagging them, streamlining lead nurturing and email marketing efforts.
- Hubspot & Zapier Addons: Integrates WPForms with CRM and marketing automation platforms, facilitating efficient lead management and communication.
These features and addons collectively empower KLH Technology Solutions to create powerful, customized forms that drive lead generation, streamline workflows, and enhance the overall user experience for their clients’ customers.
Looking Ahead
KLH Technology Solutions plans to continue leveraging WPForms to enhance their operations and those of their clients. They are exploring additional WPForms addons and integrations to streamline processes and support growth.
By focusing on innovation and client satisfaction, KLH Technology Solutions aims to maintain its leading position in web design and digital marketing.
For KLH Technology Solutions, WPForms isn’t just another plugin; it’s a game-changer that has allowed them to deliver top-notch services efficiently and effectively.
Create Your WordPress Form Now
Next, Get Inspired With Beautiful Form Designs
One of the reasons KLH Technology Solutions chose WPForms to create forms for client sites was because its customization options made it easy to create modern, attractive forms that matched the branding and style of each website.
If you’d like to create some beautiful forms for your own site, take a look at these beautiful contact form designs. You can also read our guide on how to style contact forms.
Ready to build your form? Get started today with the easiest WordPress form builder plugin. WPForms Pro includes lots of free templates and offers a 14-day money-back guarantee.
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