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10 Research Based Tips to Improve Contact Form Conversions

by Syed Balkhi on Apr 21, 2016

As marketers, we spend hours of our time each day working on lead generation strategies that engage and convert users. However, most of the attention goes towards attracting and informing these users. We frequently forget about the importance of optimizing and tweaking our contact forms for maximum conversions. In this article, we will look at 10 research based tips and best practices that you can use to improve your contact form conversion rate.

Contact Form Conversion Best Practices

The difference between a high converting contact form and a low converting one is often very miniscule. Success is found in the details, and something as simple as choosing red over green could increase a particular form’s rate.

If you want to effectively leverage your contact forms for maximum conversions, then you need to focus on the right techniques. Here are 10 research based tips to get you started:

1. Use the Right Layout

Right form layout

The right layout is everything. According to one eye tracking study supported by Google, here’s what you need to know:

  • The size of your input fields should match the expected length of the answers. In other words, most people have eight or fewer letters in their first name. Don’t make your name input field 20 characters long.
  • Field labels should be placed above the corresponding input fields for quick reference.
  • A form should never be split into multiple columns, and one question per row is ideal.

All of these intricacies matter. They help establish a sense of comfort with the audience and avoid unnecessary confusion.

2. Position the Form Properly

Position the Form Properly

This one is pretty straightforward, but make sure the conversion form is located in a conspicuous place. Conversion forms should always be above the fold and should clearly standout amongst the other on-page elements. Putting a conversion form at the bottom of a landing page means the majority of visitors will never see it.

3. Limit the Number of Fields

The last thing you want to do is overwhelm the user. If you can help it, never include more than three fields on your form. According to this infographic by Quicksprout, limiting the number of fields to just three can guarantee a minimum conversion rate of 25 percent.

QuickSprout Infographic explaining the number of fields

Another study by Hubspot verifies this concept, showing that reducing the number of fields from four to three brings a 50 percent improvement in conversion rate.

Conversion Rate by Form Fields

4. Use the Right Color for CTA

The color of your CTA button matters. The key is to choose a color that fits your current design and layout, but simultaneously pops out and screams “click me.” According to a number of case studies, red is the highest performing color. However, don’t underestimate orange and green. In certain situations, these colors can perform better.

5. Get Rid of Captcha

While captchas do a good job of filtering spam, nobody likes them. One study shows that they actually have a negative impact on conversion rates – losing around three percent of total conversions.

With Captcha

Without Captcha

This isn’t to say you should forget about security. It’s obviously a very important component of building trust. However, if you want to avoid spam, the better solution is to use honeypot technology that WPForms offer to protect you from spam.

6. Don’t Get the Digits

If there’s one piece of information users hate giving away, it’s their phone numbers. Research shows that asking for a phone number leads to high form abandonment in almost every situation.

Not only is the phone number an additional field, but users are wary of giving away the information. They already deal with enough distractions and don’t want a persistent sales person calling them every day.

If you absolutely must ask for a phone number, give the user a choice. According to this study, changing the phone number field from mandatory to optional decreases abandonment from 39 percent to just 4 percent.

7. Show Social Proof

FreshBooks Social Proof Example

Quite frankly, people don’t go out of their way to fill out a sign-up form. Sign-ups are spontaneous and happen because of influential factors. One of the best ways you can positively influence people to give you their information is by incorporating elements of social proof. Examples include:

  • “Over 20,000 other users have already downloaded our eBook!”
  • “Industry expert John Doe calls our daily email ‘the most interesting part’ of his morning.”
  • “97 percent of first-time users report high satisfaction with our program.”

As you can see, there’s a lot of flexibility when it comes to social proof. The important thing is that you incorporate at least one element in or around your conversion form. It’ll do wonders for your conversion rate.

See: 11 Ways to use social proof to increase your conversions

8. Explain What Happens Next

People don’t want to be left in the dark. They want to know exactly what will happen after they click the submit button. By improving the copy of your CTA or adding another field that tells them what to expect, you can greatly enhance your conversion rates. According to studies, the word “submit” is not descriptive enough. Words like “go” and “click here” see conversion rate increases in the neighborhood of 25-30 percent.

Don't use the word Submit in your button

Another study shows that if you use first person in the call-to-action button, it improves the conversions by as much as 25 percent when compared to using second person point of view.

9. Don’t be Picky

You shouldn’t be picky with the information you seek. There’s nothing more frustrating for a user than filling out a form and then being told that their birth date had to have forward slashes, not dashes. Just let people fill the form out! Error messages kill conversion rates. There simply aren’t enough people who are willing to fill out a form twice.

10. Provide a Reason to Believe

Ultimately, users need a reason to believe. Why should they give you their information? This all starts with the value proposition. Determining the right reward is key. Does a user really care about being on another email list? No. What they really want to know is what value your email provides them. Clearly convey this value and you’ll experience better results.

We hope this article helped you learn the form conversion best practices so you can improve your contact form conversion rate.

As a marketer, you don’t have time to waste on finicky conversion forms and complicated design tweaks. You know what you want, and you need a tool that will help create powerful forms that convert. Start using WPForms today and improve your contact form conversions.

Comments

  1. These are some fantastic points – we’ve literally watched some of these in action with heatmap tracking software! Thanks for sharing the research behind what we are seeing everyday!

  2. Syed, thank you for these proven tips on form conversions. I would just like to add the increase in response you can see when forms are responsive. Making forms optimized for mobile devices when there are so many poeple that use their phones as their primary means of web browsing is essential.

  3. So, in this research, it shows the importance of numbers. I would like to use WPForms as a survey tool, but it doesn’t have statistic tools such as chart rate. It would be very good if you add that feature 🙂

    1. Hey Hung,

      Yes at this time, WPForms doesn’t allow chart reporting. However you can still use it and export the entries in a CSV.

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