How to Troubleshoot License Verification Errors

Are you experiencing issues when verifying your WPForms license key? An incorrect SSL configuration or certificate from your site’s host will show different errors when you try to activate your license or access the addons in WPForms.

This tutorial is intended for users who are unable to verify their license or access the addons list in WPForms.

In this tutorial, we will walk you through possible errors and help diagnose the issues to verify your license successfully.


Identifying the Error

Before we get started, go ahead and verify your license key in WPForms.

If your remote key API isn’t able to connect, you should see the following error: “There was an error connecting to the remote key API. Please try again later.”

License verification error

Or, if you’re able to verify your license but are unable to access the addons list after going to WPForms » Addons, then you might see this error instead: “There was an issue retrieving the addons for this site. Please click on the button above to refresh the addons data.”

addon-error

Testing the Connection

In both cases, you’ll need to go to WPForms » Tools » System Info from your site’s dashboard.

system-info

Under the System Info tab, scroll to the bottom of the page and click on the Test Connection button.

ssl-connection

After testing the connection, you’ll see error message output. The technical details of this message will vary based on the source of the issue, and will help your web host to understand and solve this issue for you.

Error Details For Host

Next, you’ll need to share this output with your site’s hosting provider to get the issue resolved.

Once these errors have been addressed by your site’s host, you can again click the Test Connection button and it will show you a success message.

successful-ssl-connection

That’s it! Now that you’ve successfully resolved any SSL connection issues and activated the WPForms license, you might want to check out our guide on how to create your first form in WPForms.