Summary
The error message ‘There was an error processing this payment. Please contact the site administrator.’ typically occurs when using the PayPal Commerce addon with WPForms. This error can be caused by various issues, primarily related to field length limitations or item total mismatches.
Causes
This error can occur due to:
- Product names or labels exceeding PayPal’s character limit (64 characters)
- Item total mismatches in the order details
- Missing PayPal Complete Payments Product (PPCP) support on the PayPal account
Solution
To resolve this issue, follow these steps:
- Enable WPForms logs: Go to WPForms > Tools > Logs and toggle the Enable Logs option. Check our guide on enabling activity logging for more details.
- Check error logs: After enabling logs, perform a test submission to identify the specific error type.
- Adjust product names: If the error is due to field length, shorten product names to within 64 characters. Move longer descriptions to the description field.
- Contact PayPal support: If the error persists, contact PayPal to ensure your account has PayPal Complete Payments Product (PPCP) support enabled.
Additional Resources
For more detailed information on troubleshooting and resolving issues with WPForms and PayPal, please refer to the following guides:
That’s it! Now you know how to troubleshoot and fix the PayPal Commerce addon processing error.
For more information on resolving other common WPForms issues, check out our comprehensive guide on troubleshooting WPForms.