Summary
The error message ‘Your form entries can’t be backed up because WPForms can’t connect to the backup server’ typically appears due to configuration issues within your site or server that prevent WPForms from receiving or processing callbacks.
Causes
This error can occur due to:
- Server configuration issues blocking external calls
- Restrictions on REST API call processing
Solution
To resolve this issue, follow these steps:
- Contact your hosting provider: Ask them to check if they are blocking any requests from WPForms, particularly REST API calls.
- Verify your WPForms license: If you’re using a paid version of WPForms, ensure your license is properly verified on your site.
- Check your entry storage: For paid WPForms users, entries are automatically stored in your website’s database. You can access them by navigating to WPForms » Entries from your WordPress dashboard.
That’s it! You now know how to troubleshoot and resolve the ‘Your form entries can’t be backed up because WPForms can’t connect to the backup server’ error.