Would you like to either cancel the auto-renew on your subscription, or possibly request a refund? Whether you’d simply prefer to manually renew your account or have found WPForms isn’t quite what your project needs, this guide will show you the steps you need.
Cancelling Your WPForms Subscription
WPForms is a subscription-based product with an annual license. By default, your subscription will be set to auto-renew each year.
When you cancel your subscription, you will be able to finish out your paid term but your account will not auto-renew. Then if you’d like, you can choose to manually renew your license each year.
To cancel your subscription, you’ll first need to log into your WPForms Account.
Once logged in, you can click on the Billing tab. This page will display all of your previous license payments, and all of your active subscriptions. To cancel auto-renew on any license, scroll down to the Subscriptions section. Then, select Cancel.
After clicking this link, you’ll be asked if the WPForms team can assist further. You can choose Yes, I’d like to get help! if you’d like to contact support for assistance, or you can choose No, please cancel to proceed with the cancellation.
Go ahead and select the option that makes the most sense for you.
Getting Help from Support
If you decide that you’d like to get help from support, a form will open where you can share all of the details on how our team can best help out.
Continuing with Cancellation
If you decide to continue with the cancellation, you’ll be asked a couple of short questions to help improve WPForms. This form must be completed in order to complete the cancellation.
Requesting a Refund
WPForms is proud to offer a 100% No-Risk Double-Guarantee. This means that if you give WPForms a try and decide within the first 14 days that it isn’t a good fit, we’ll provide a full refund.
If you’d like to receive a refund within this 14 day window, please go to the WPForms Support page. In this form, you can set the topic to My Account.
Then, in the Message box, describe the nature of your request and submit the form.
Note: Of course, we don’t want to see you go. If our support team can help in any way, or if there are specific features you’d like to see, please feel welcome to let us know in your message.
Our team will respond as soon as possible to keep you updated on the status of your refund.
That’s it! This is all you need to do to cancel the auto-renew on your subscription and request a refund.
If you have any other questions about your subscription, please get in touch with our support team and we’ll be happy to help!