About Help Scout
Help Scout is a customer support platform that helps teams handle all customer interactions efficiently. Its user-friendly interface facilitates smooth communication via email, live chat, and a self-service knowledge base. The shared inbox ensures every customer query is addressed, allowing teams to assign, monitor, and prioritize tasks effectively. By integrating with various tools and CRMs, Help Scout puts all necessary information at your fingertips, improving productivity and response times.
Help Scout integrates with WPForms to create a powerful customer support system. When you receive a form submission, you can easily create conversations in Help Scout, add new customers, and add notes to conversations. For example, when a customer submits a contact form through WPForms, you can automatically create a new conversation in Help Scout, adding the customer to your database if they’re not already there. This integration allows you to quickly respond to inquiries and keep track of all customer interactions in one place.