Can I customize the fields in my customer service form?

Yes! WPForms makes it easy to customize the fields, field labels, colors, and layout of your forms. You can use the easy drag and drop form builder to adapt any of our customer service form templates so that they fit your needs.

How do I make sure my customer service forms are effective?

The most important thing to remember is that your form should collect all the information you need while being easy for customers to navigate and use. WPForms Pro includes all of our advanced form fields, allowing you to collect customer information in a format that makes sense for your business. You’ll want to make sure that forms appear welcoming to customers. Long forms can be split into multi-step forms so that they’re easier to fill out. This layout works great with the WPForms Save and Resume addon since it gives customers the option to save a partial entry and complete it later.

Can I integrate customer service forms with my CRM?

Yes, you can. You can use WPForms addons to easily send form entries to different CRMs or platforms. You can also send information to Google Sheets.

218 Customer Service Form Templates - Customize Yours Today!

218 Customer Service Form Templates

Catering Menu Selection Form

For choosing and customizing a catering menu to fit the needs of an event.

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Crowdfunding Campaign Submission Form

An invaluable tool for anyone looking to facilitate a successful crowdfunding initiative.

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Membership Cancellation Request Form

Makes it easy for members to submit cancellation requests while gathering the necessary details.

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Tech Support Issue Tracking Form

An essential tool for streamlining tech support requests.

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Workshop Facilitation Request Form

Allows organizations to communicate their needs while facilitators gain necessary information.

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Event Photography Request Form

Provide a better experience for potential clients while you receive the key information.

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Property Viewing Request Form

Ensures that every viewing request comes with all the details needed to provide excellent service.

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Software Bug Report Form

Allows developers to diagnose and address software bugs with precision.

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Website Redesign Request Form

Helps streamline the redesign process by gathering all the essential details in one place.

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Customer Complaint Resolution Form

Designed so that businesses can track, manage, and resolve complaints efficiently.

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Vehicle Maintenance Request Form

Captures all the necessary information so your client's vehicle gets the care it needs.

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Work Equipment Reimbursement Form

Maintain an organized and efficient reimbursement system.

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Child Care Provider Inquiry Form

Gather important information from parents to help care providers plan.

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Pet Care Appointment Form

Gathers the necessary details upfront and eliminates the back-and-forth involved in scheduling.

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Software Feature Request Form

Crucial for businesses aiming to continuously improve their software based on customer needs.

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Home Service Request Form

For home service businesses aiming to provide smooth, professional, booking experiences.

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Subscription Cancellation Request Form

Handles subscription cancellations while collecting feedback that could improve customer retention.

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Freelance Invoice Submission Form

So every invoice is clear, professional, and contains the necessary details to process payments.

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Event Catering Request Form

This form simplifies one of the most important components: the food.

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Vacation Rental Inquiry Form

Helps you quickly assess guest needs and property availability.

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Home Renovation Consultation Form

Designed to help renovation professionals collect all the necessary information upfront.

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Senior Care Inquiry Form

Designed to facilitate clear communication between families and caregivers.

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Counseling Session Request Form

Remove barriers to access, create clarity, and support individuals in finding the help they need.

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Car Maintenance Service Request Form

Offers a straightforward way to schedule maintenance and repairs with ease.

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Tips for Creating Customer Service Forms That Convert

Our customer service form templates can help to streamline the process of giving your customers the best possible support. Here’s a quick rundown of the online forms you can create from a WPForms template.

Simple Contact Forms and More

Our most popular WordPress form template is the simple contact form template, and with good reason. Our contact form template makes it easy to get messages from customers no matter what your business does.

If you need something a little different, we have some variations on the simple contact form that’ll help you provide quick, efficient customer service:

Use the Choose a Contact Method form template to allow your visitors to get a reply via phone, text, or email.
The Select a Recipient Contact Form Template lets your visitors choose which department they’d like to contact. Behind the scenes, all of your form notifications will be automatically sent to the right email address.
The WPForms Password Protected Contact Form Template is ideal if you’d like to limit messages to selected customers or internal employees.
Our GDPR Contact Form Template includes a ready-made GDPR consent field.

These contact forms are all based on the same basic fields, but they allow you to take customer service messages in a variety of ways. If they’re not right for your business, you can easily add or remove fields, change the labels on the fields, or change the appearance of your favorite template so that it’s a perfect match for your needs.

Streamlining the Customer Experience

Getting customer information is essential if you want your business to grow. Sometimes, the layout and design of a form can make all the difference in getting form conversions. That’s why WPForms has a drag and drop form builder that makes it easy to adapt the appearance and design of your forms to increase completion and reduce form abandonment.

To make the process as easy as possible for customers, we’ve demonstrated some of the layouts you can use in the following templates:

A Multi-Column Contact Form Template allows you to create a super compact form that’s easy to fill in.
Our Multi-Page Contact Form Template splits the fields over multiple pages, which can help to make a longer contact form look friendlier and less intimidating.
The Address Autocomplete Form Template automatically fills out the customer’s postal address as they type, saving them time and frustration.

Whatever your requirements are, WPForms has a ton of features that let you adjust your form’s layout and design to give your customers the best experience.

Making Your Customers Feel Heard

As your business grows, you’ll likely need to manage customers’ requests and complaints. Being able to log these complaints through your website will make it easier for you to give your customers the best possible response.

The Customer Complaint Form Template lets customers log a complaint in detail so you can act on it quickly.
Our Return/ Exchange Form Template allows you to take details of customer returns in advance, before the package is mailed back to you.
The Customer Service Evaluation Form lets you gather feedback about the service you’ve provided.

Need More Customer Feedback Forms?

Do you need to collect feedback from customers after they interact with your team? We have a whole category dedicated to feedback form templates, including customer satisfaction survey templates and questionnaires.

Explore our template gallery to browse hundreds of essential order forms, registration forms, and consent forms. And for the best possible experience, check out the features and addons you’ll enjoy when you upgrade to WPForms Pro.

Customer Service Form Templates