Can I customize the fields in my customer service form?

Yes! WPForms makes it easy to customize the fields, field labels, colors, and layout of your forms. You can use the easy drag and drop form builder to adapt any of our customer service form templates so that they fit your needs.

How do I make sure my customer service forms are effective?

The most important thing to remember is that your form should collect all the information you need while being easy for customers to navigate and use. WPForms Pro includes all of our advanced form fields, allowing you to collect customer information in a format that makes sense for your business. You’ll want to make sure that forms appear welcoming to customers. Long forms can be split into multi-step forms so that they’re easier to fill out. This layout works great with the WPForms Save and Resume addon since it gives customers the option to save a partial entry and complete it later.

Can I integrate customer service forms with my CRM?

Yes, you can. You can use WPForms addons to easily send form entries to different CRMs or platforms. You can also send information to Google Sheets.

218 Customer Service Form Templates - Customize Yours Today!

218 Customer Service Form Templates

Composting Program Sign-Up Form

A form to help users turn waste into wealth and foster a greener, healthier world.

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Edible Landscape Request Form

Easily process requests for clients that want their own edible landscape.

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Historical Archive Request Form

Easily provide access for users to valuable historical resources.

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Home Organization Consultation Form

Offer consultations for clients' home organization needs straight from your website.

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Waste Management Service Request Form

Everything you need to start processing waste management requests right away.

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Cinema Advertising Inquiry Form

Offers a unique opportunity to captivate audiences in a highly engaging environment.

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Digital Art Commission Form

Simplify commission requests and collaborate effectively with clients.

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Astrology Reading Request Form

Invite visitors to embark on a transformative journey guided by the wisdom of astrology.

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Home Accessibility Assessment Form

Acts as a gateway for individuals to request assessments of their home's accessibility.

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Virtual Tutoring Inquiry Form

Facilitate meaningful connections with qualified tutors with an easy-to-use form.

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Drone Videography Service Form

Allows users to request and customize drone videography services tailored to their unique needs.

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Customer Service Review Form

For managers, service representatives, and QA teams to gather essential customer feedback directly.

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Home Renovation Project Form

A great tool for contractors and homeowners who need a simple way to manage renovation projects.

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Household Maintenance Request Form

For landlords to facilitate the process of receiving and managing tenant maintenance requests.

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Tech Support Request Form

Watch your IT support transform into a model of efficiency and effectiveness.

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Pet Grooming Appointment Form

Don't let appointment scheduling become a hassle for your pet grooming business.

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Freelance Project Proposal Form

Easily manage and track freelance projects from your website.

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Personalized Meal Plan Request Form

Get this form to deliver top-notch, personalized nutrition advice.

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Nutrition Consultation Intake Form

Streamline your intake process and provide top-notch nutrition services.

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Customer Loyalty Program Form

Make it easy for your customers to join and stay engaged with your brand.

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Product Design Request Form

An indispensable tool for the process of translating ideas into tangible designs.

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Home Energy Audit Form

A powerful tool for anyone looking to make informed decisions about energy use.

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Home Maintenance Request Form

Ensure that requests are prioritized appropriately and appointments are scheduled conveniently.

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Online Course Certification Form

Designed to simplify the process of requesting and receiving course completion certificates.

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Tips for Creating Customer Service Forms That Convert

Our customer service form templates can help to streamline the process of giving your customers the best possible support. Here’s a quick rundown of the online forms you can create from a WPForms template.

Simple Contact Forms and More

Our most popular WordPress form template is the simple contact form template, and with good reason. Our contact form template makes it easy to get messages from customers no matter what your business does.

If you need something a little different, we have some variations on the simple contact form that’ll help you provide quick, efficient customer service:

Use the Choose a Contact Method form template to allow your visitors to get a reply via phone, text, or email.
The Select a Recipient Contact Form Template lets your visitors choose which department they’d like to contact. Behind the scenes, all of your form notifications will be automatically sent to the right email address.
The WPForms Password Protected Contact Form Template is ideal if you’d like to limit messages to selected customers or internal employees.
Our GDPR Contact Form Template includes a ready-made GDPR consent field.

These contact forms are all based on the same basic fields, but they allow you to take customer service messages in a variety of ways. If they’re not right for your business, you can easily add or remove fields, change the labels on the fields, or change the appearance of your favorite template so that it’s a perfect match for your needs.

Streamlining the Customer Experience

Getting customer information is essential if you want your business to grow. Sometimes, the layout and design of a form can make all the difference in getting form conversions. That’s why WPForms has a drag and drop form builder that makes it easy to adapt the appearance and design of your forms to increase completion and reduce form abandonment.

To make the process as easy as possible for customers, we’ve demonstrated some of the layouts you can use in the following templates:

A Multi-Column Contact Form Template allows you to create a super compact form that’s easy to fill in.
Our Multi-Page Contact Form Template splits the fields over multiple pages, which can help to make a longer contact form look friendlier and less intimidating.
The Address Autocomplete Form Template automatically fills out the customer’s postal address as they type, saving them time and frustration.

Whatever your requirements are, WPForms has a ton of features that let you adjust your form’s layout and design to give your customers the best experience.

Making Your Customers Feel Heard

As your business grows, you’ll likely need to manage customers’ requests and complaints. Being able to log these complaints through your website will make it easier for you to give your customers the best possible response.

The Customer Complaint Form Template lets customers log a complaint in detail so you can act on it quickly.
Our Return/ Exchange Form Template allows you to take details of customer returns in advance, before the package is mailed back to you.
The Customer Service Evaluation Form lets you gather feedback about the service you’ve provided.

Need More Customer Feedback Forms?

Do you need to collect feedback from customers after they interact with your team? We have a whole category dedicated to feedback form templates, including customer satisfaction survey templates and questionnaires.

Explore our template gallery to browse hundreds of essential order forms, registration forms, and consent forms. And for the best possible experience, check out the features and addons you’ll enjoy when you upgrade to WPForms Pro.

Customer Service Form Templates