Can I customize the fields in my customer service form?

Yes! WPForms makes it easy to customize the fields, field labels, colors, and layout of your forms. You can use the easy drag and drop form builder to adapt any of our customer service form templates so that they fit your needs.

How do I make sure my customer service forms are effective?

The most important thing to remember is that your form should collect all the information you need while being easy for customers to navigate and use. WPForms Pro includes all of our advanced form fields, allowing you to collect customer information in a format that makes sense for your business. You’ll want to make sure that forms appear welcoming to customers. Long forms can be split into multi-step forms so that they’re easier to fill out. This layout works great with the WPForms Save and Resume addon since it gives customers the option to save a partial entry and complete it later.

Can I integrate customer service forms with my CRM?

Yes, you can. You can use WPForms addons to easily send form entries to different CRMs or platforms. You can also send information to Google Sheets.

218 Customer Service Form Templates - Customize Yours Today!

218 Customer Service Form Templates

Book a Limo Form

Let people submit information about pickup and dropoff times to book a limo with you.

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Room Booking Form

Let people request to book rooms at your hotel or rental property.

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Bridal Fitting Appointment Form

Let brides request a wedding dress fitting from your shop

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Online Flower Order Form

Let people buy flower bouquets from your business and show them what they look like.

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HVAC Service Request Form

Let people submit requests to have their air/conditioning and heating systems repaired or serviced.

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Gift Certificate Order Form

Let people order gift certificates from your business through your website.

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eCommerce Form

Let people purchase products from your online store right through your forms.

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Customer Information Form

Let people submit their details to your business.

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Landscaping Service Request Form

Let people submit requests to your business for work on their yard or lawn.

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User Review Form

Lets you collect reviews and testimonials from people on your website.

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Service Request Form

Customize this service request form to get online inquiries for your business.

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Tenant Maintenance Request Form

Let tenants send maintenance request directly to their real estate agent or landlord.

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Paint Matching Order Form

Let people upload pictures of their paint to you and select a matching service.

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Logo Design Questionnaire Form

Let people give your their business details and ideas for a logo for you to design

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Bank Reference Form

Let people sign up for accounts and include who referred them.

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Repeat Prescription Order Form

Allow patients to order repeat prescriptions from their doctor online.

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Password Protected Contact Form

Limit access to your contact form with a password using the Form Locker addon.

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Wedding Flower Order Form

Accept orders and payments for weddings flowers over your website.

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Product Feedback Form

Let people provide you with feedback about your product.

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Business Inquiry Form

Allows your business to take contact information from interested parties.

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Call Back Form

Gather leads details and phone numbers so you can call them back

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Address Autocomplete Contact Form

Make it easier for your visitor to submit their address with Google autocomplete.

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Customer Service Evaluation Form

Easily collect detailed customer feedback after they've used your service.

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Concierge Request Form

Concierge request form template to help guests make requests for their services.

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Tips for Creating Customer Service Forms That Convert

Our customer service form templates can help to streamline the process of giving your customers the best possible support. Here’s a quick rundown of the online forms you can create from a WPForms template.

Simple Contact Forms and More

Our most popular WordPress form template is the simple contact form template, and with good reason. Our contact form template makes it easy to get messages from customers no matter what your business does.

If you need something a little different, we have some variations on the simple contact form that’ll help you provide quick, efficient customer service:

Use the Choose a Contact Method form template to allow your visitors to get a reply via phone, text, or email.
The Select a Recipient Contact Form Template lets your visitors choose which department they’d like to contact. Behind the scenes, all of your form notifications will be automatically sent to the right email address.
The WPForms Password Protected Contact Form Template is ideal if you’d like to limit messages to selected customers or internal employees.
Our GDPR Contact Form Template includes a ready-made GDPR consent field.

These contact forms are all based on the same basic fields, but they allow you to take customer service messages in a variety of ways. If they’re not right for your business, you can easily add or remove fields, change the labels on the fields, or change the appearance of your favorite template so that it’s a perfect match for your needs.

Streamlining the Customer Experience

Getting customer information is essential if you want your business to grow. Sometimes, the layout and design of a form can make all the difference in getting form conversions. That’s why WPForms has a drag and drop form builder that makes it easy to adapt the appearance and design of your forms to increase completion and reduce form abandonment.

To make the process as easy as possible for customers, we’ve demonstrated some of the layouts you can use in the following templates:

A Multi-Column Contact Form Template allows you to create a super compact form that’s easy to fill in.
Our Multi-Page Contact Form Template splits the fields over multiple pages, which can help to make a longer contact form look friendlier and less intimidating.
The Address Autocomplete Form Template automatically fills out the customer’s postal address as they type, saving them time and frustration.

Whatever your requirements are, WPForms has a ton of features that let you adjust your form’s layout and design to give your customers the best experience.

Making Your Customers Feel Heard

As your business grows, you’ll likely need to manage customers’ requests and complaints. Being able to log these complaints through your website will make it easier for you to give your customers the best possible response.

The Customer Complaint Form Template lets customers log a complaint in detail so you can act on it quickly.
Our Return/ Exchange Form Template allows you to take details of customer returns in advance, before the package is mailed back to you.
The Customer Service Evaluation Form lets you gather feedback about the service you’ve provided.

Need More Customer Feedback Forms?

Do you need to collect feedback from customers after they interact with your team? We have a whole category dedicated to feedback form templates, including customer satisfaction survey templates and questionnaires.

Explore our template gallery to browse hundreds of essential order forms, registration forms, and consent forms. And for the best possible experience, check out the features and addons you’ll enjoy when you upgrade to WPForms Pro.

Customer Service Form Templates