Can I customize the fields in my customer service form?

Yes! WPForms makes it easy to customize the fields, field labels, colors, and layout of your forms. You can use the easy drag and drop form builder to adapt any of our customer service form templates so that they fit your needs.

How do I make sure my customer service forms are effective?

The most important thing to remember is that your form should collect all the information you need while being easy for customers to navigate and use. WPForms Pro includes all of our advanced form fields, allowing you to collect customer information in a format that makes sense for your business. You’ll want to make sure that forms appear welcoming to customers. Long forms can be split into multi-step forms so that they’re easier to fill out. This layout works great with the WPForms Save and Resume addon since it gives customers the option to save a partial entry and complete it later.

Can I integrate customer service forms with my CRM?

Yes, you can. You can use WPForms addons to easily send form entries to different CRMs or platforms. You can also send information to Google Sheets.

218 Customer Service Form Templates - Customize Yours Today!

35 Customer Service Form Templates

Request a Quote Form

Let people safely and easily request a quote from your business through this form template.

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Automobile Information Form

Gather information for car insurance, repairs, or services.

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Simple Contact Form

Collect the names, emails, and messages from site visitors that need to talk to you.

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Multi-page Contact Form

Let people reach out to you through a multi-step form with breadcrumbs.

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Appointment Booking Form

A seamless and efficient way for clients or customers to secure their preferred time with you.

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Maintenance Request Form

Collect repair requests and place urgent matters to the front of the line.

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Bug Tracker Form

Get reports of bugs that need to be fixed so you can track them easily.

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Cancellation Survey Form

Ask people questions about why they’re cancelling their service or subscription.

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Support Ticket Form

Collect names, emails, and issue requests prioritize them as needed.

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Complaint Form

Improve customer service by streamlining the complaint process.

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Work Order Request Form

Provide exception customer service by accepting work order requests online.

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IT Service Request Form

Let your users choose the department they need to get in touch with and describe their issue.

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Request a Call Back Form

Let customers request a call back at their preferred time.

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User Review Form

Lets you collect reviews and testimonials from people on your website.

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Choose a Contact Method Form

Give users an option to choose a communication method with the contact method form template.

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Floral Order Form

Collect floral orders and credit card payments from customers directly from your website.

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NPS Email Survey

Embed a quick NPS survey in your customer emails with this template.

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Data Request Form

Gather requests for data on your website with this easy to use template.

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Food Order Form

Collect orders for food quickly and easily directly from your website.

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Standard Credit Application Form

A simple form designed to make the credit application process seamless.

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Firewall Change Request Form

A simple form to protect your digital assets and strengthen your organization's security.

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Quality Check Form

Streamline your quality control process by using a standardized format for recording checks.

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Mortgage Calculator Form

Provide an easy-to-use solution for audiences to understand their mortgage details.

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Receipt Form

Ensures smooth and transparent documentation of purchases.

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Tips for Creating Customer Service Forms That Convert

Our customer service form templates can help to streamline the process of giving your customers the best possible support. Here’s a quick rundown of the online forms you can create from a WPForms template.

Simple Contact Forms and More

Our most popular WordPress form template is the simple contact form template, and with good reason. Our contact form template makes it easy to get messages from customers no matter what your business does.

If you need something a little different, we have some variations on the simple contact form that’ll help you provide quick, efficient customer service:

Use the Choose a Contact Method form template to allow your visitors to get a reply via phone, text, or email.
The Select a Recipient Contact Form Template lets your visitors choose which department they’d like to contact. Behind the scenes, all of your form notifications will be automatically sent to the right email address.
The WPForms Password Protected Contact Form Template is ideal if you’d like to limit messages to selected customers or internal employees.
Our GDPR Contact Form Template includes a ready-made GDPR consent field.

These contact forms are all based on the same basic fields, but they allow you to take customer service messages in a variety of ways. If they’re not right for your business, you can easily add or remove fields, change the labels on the fields, or change the appearance of your favorite template so that it’s a perfect match for your needs.

Streamlining the Customer Experience

Getting customer information is essential if you want your business to grow. Sometimes, the layout and design of a form can make all the difference in getting form conversions. That’s why WPForms has a drag and drop form builder that makes it easy to adapt the appearance and design of your forms to increase completion and reduce form abandonment.

To make the process as easy as possible for customers, we’ve demonstrated some of the layouts you can use in the following templates:

A Multi-Column Contact Form Template allows you to create a super compact form that’s easy to fill in.
Our Multi-Page Contact Form Template splits the fields over multiple pages, which can help to make a longer contact form look friendlier and less intimidating.
The Address Autocomplete Form Template automatically fills out the customer’s postal address as they type, saving them time and frustration.

Whatever your requirements are, WPForms has a ton of features that let you adjust your form’s layout and design to give your customers the best experience.

Making Your Customers Feel Heard

As your business grows, you’ll likely need to manage customers’ requests and complaints. Being able to log these complaints through your website will make it easier for you to give your customers the best possible response.

The Customer Complaint Form Template lets customers log a complaint in detail so you can act on it quickly.
Our Return/ Exchange Form Template allows you to take details of customer returns in advance, before the package is mailed back to you.
The Customer Service Evaluation Form lets you gather feedback about the service you’ve provided.

Need More Customer Feedback Forms?

Do you need to collect feedback from customers after they interact with your team? We have a whole category dedicated to feedback form templates, including customer satisfaction survey templates and questionnaires.

Explore our template gallery to browse hundreds of essential order forms, registration forms, and consent forms. And for the best possible experience, check out the features and addons you’ll enjoy when you upgrade to WPForms Pro.

Customer Service Form Templates

35 Customer Service Form Templates

Tips for Creating Customer Service Forms That Convert

Simple Contact Forms and More

Streamlining the Customer Experience

Making Your Customers Feel Heard

Need More Customer Feedback Forms?

Frequently Asked Questions and Resources