Templates Customer Service NPS Email Survey Template

NPS Email Survey Template

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Net Promoter Score
Not at all Likely Extremely Likely

Do you want to add a quick NPS survey to your customer emails? If so, you need the NPS email survey template from WPForms.

What’s an NPS Survey?

NPS stands for Net Promoter Score. To get this score, you ask customers to rate, on a scale of 0-10, how likely they are to recommend your business to others. A rating of 0-6 is a detractor. 7-8 are passives. 9-10 are promoters.

To calculate your score, you subtract the percentage of detractors from the percentage of promoters. The higher your score, the better!

With the surveys and polls addon, however, all the calculations are done for you. All you need to do is review the survey results in WordPress.

Don’t forget that all of our forms are 100% customizable, so if you did want to add anything else to your NPS survey, it’s easy to with our user-friendly drag-and-drop form builder.

Get started with WPForms today to create and customize your own form. Signing up with WPForms gives you access to this and hundreds of other pre-made templates.