Cancellation Survey Form Template

Do you want to learn why customers are cancelling their service or subscription with you? If so, you need a cancellation survey form. With WPForms’ cancellation survey form, you can ask people questions about why they’re cancelling with you and either try to regain their business or learn from their insight.

With WPForms’ cancellation survey form, ask people how long and often they used your services, how satisfied they were, why they’re cancelling now, whether they might use your services again in the future, and whether they might recommend your service to others. Lastly, ask people what you can do to improve.

We have created a cancellation survey form demo below that you can use to easily get started without any technical knowledge.

What’s in the Cancellation Survey Form Demo

Launch this form as-is or customize it to your heart’s content!

Form Preview

Use This Template

With our Cancellation Survey Form Template you get the following form fields:

  • Multiple Choice
  • Paragraph Text

Of course, this is just a cancellation survey form sample to get you started.

You can use our easy to use drag & drop form builder to add, remove, and customize the fields as needed.

For instance, add a Rating form field to your cancellation survey form template to see how customers leaving you would rate your business. After all, just because they’re cancelling your services doesn’t mean you’ve done anything wrong. Any positive star ratings you receive can be used as social proof on your website. Plus, you can enable smart conditional logic to display an additional form field asking for an explanation should a customer leave you rate you below a certain threshold.

If you’d like to calculate a Net Promoter Score (NPS) for your business, you can always add an NPS form field to your cancellation survey form template so customers can rate your business as a whole. This number will gauge how willing people are to recommend your business to others and can be beneficial when it comes to making improvements for future customers.

Lastly, rather than use Mutliple Choice form fields on your cancellation survey form, you might want to add Likert Scales instead. Though they require customers to answer in similar ways, the survey reports generated in WPForms as responses are collected are easier to understand when formatted as Likert Scales.

Don’t let customers go without trying to find out why they are leaving. Though not everyone leaves because of a bad experience, anything you can learn about why people are cancelling can help you grow as a business and become more successful in the future.

So, what are you waiting for? Get started with WPForms today to create your own cancellation survey form. Bonus, we’ll give you our cancellation survey form template and over 100+ other pre-made form templates!

Use This Template