Can I customize the fields in my customer service form?

Yes! WPForms makes it easy to customize the fields, field labels, colors, and layout of your forms. You can use the easy drag and drop form builder to adapt any of our customer service form templates so that they fit your needs.

How do I make sure my customer service forms are effective?

The most important thing to remember is that your form should collect all the information you need while being easy for customers to navigate and use. WPForms Pro includes all of our advanced form fields, allowing you to collect customer information in a format that makes sense for your business. You’ll want to make sure that forms appear welcoming to customers. Long forms can be split into multi-step forms so that they’re easier to fill out. This layout works great with the WPForms Save and Resume addon since it gives customers the option to save a partial entry and complete it later.

Can I integrate customer service forms with my CRM?

Yes, you can. You can use WPForms addons to easily send form entries to different CRMs or platforms. You can also send information to Google Sheets.

218 Customer Service Form Templates - Customize Yours Today!

121 Customer Service Form Templates

Request a Quote Form

Let people safely and easily request a quote from your business through this form template.

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Accident Report Form

Gather information about an accident and record details of those involved.

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Automobile Information Form

Gather information for car insurance, repairs, or services.

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Simple Contact Form

Collect the names, emails, and messages from site visitors that need to talk to you.

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Customer Enquiry Form

Let people contact your business for a range of reasons.

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Multi-page Contact Form

Let people reach out to you through a multi-step form with breadcrumbs.

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Lead Generation Form

Generate leads on your website with this user-friendly template.

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Maintenance Request Form

Collect repair requests and place urgent matters to the front of the line.

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Bug Tracker Form

Get reports of bugs that need to be fixed so you can track them easily.

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Complaint Form

Improve customer service by streamlining the complaint process.

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IT Service Request Form

Let your users choose the department they need to get in touch with and describe their issue.

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Select a Recipient Contact Form

Allow your visitor to choose a recipient on your contact form.

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Hairdresser Appointment Booking Form

Allow clients to easily request an appointment at your salon.

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Book a Limo Form

Let people submit information about pickup and dropoff times to book a limo with you.

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HVAC Service Request Form

Let people submit requests to have their air/conditioning and heating systems repaired or serviced.

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Gift Certificate Order Form

Let people order gift certificates from your business through your website.

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eCommerce Form

Let people purchase products from your online store right through your forms.

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Customer Information Form

Let people submit their details to your business.

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Landscaping Service Request Form

Let people submit requests to your business for work on their yard or lawn.

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Tenant Maintenance Request Form

Let tenants send maintenance request directly to their real estate agent or landlord.

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Password Protected Contact Form

Limit access to your contact form with a password using the Form Locker addon.

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Wedding Flower Order Form

Accept orders and payments for weddings flowers over your website.

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Business Inquiry Form

Allows your business to take contact information from interested parties.

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Call Back Form

Gather leads details and phone numbers so you can call them back

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Tips for Creating Customer Service Forms That Convert

Our customer service form templates can help to streamline the process of giving your customers the best possible support. Here’s a quick rundown of the online forms you can create from a WPForms template.

Simple Contact Forms and More

Our most popular WordPress form template is the simple contact form template, and with good reason. Our contact form template makes it easy to get messages from customers no matter what your business does.

If you need something a little different, we have some variations on the simple contact form that’ll help you provide quick, efficient customer service:

Use the Choose a Contact Method form template to allow your visitors to get a reply via phone, text, or email.
The Select a Recipient Contact Form Template lets your visitors choose which department they’d like to contact. Behind the scenes, all of your form notifications will be automatically sent to the right email address.
The WPForms Password Protected Contact Form Template is ideal if you’d like to limit messages to selected customers or internal employees.
Our GDPR Contact Form Template includes a ready-made GDPR consent field.

These contact forms are all based on the same basic fields, but they allow you to take customer service messages in a variety of ways. If they’re not right for your business, you can easily add or remove fields, change the labels on the fields, or change the appearance of your favorite template so that it’s a perfect match for your needs.

Streamlining the Customer Experience

Getting customer information is essential if you want your business to grow. Sometimes, the layout and design of a form can make all the difference in getting form conversions. That’s why WPForms has a drag and drop form builder that makes it easy to adapt the appearance and design of your forms to increase completion and reduce form abandonment.

To make the process as easy as possible for customers, we’ve demonstrated some of the layouts you can use in the following templates:

A Multi-Column Contact Form Template allows you to create a super compact form that’s easy to fill in.
Our Multi-Page Contact Form Template splits the fields over multiple pages, which can help to make a longer contact form look friendlier and less intimidating.
The Address Autocomplete Form Template automatically fills out the customer’s postal address as they type, saving them time and frustration.

Whatever your requirements are, WPForms has a ton of features that let you adjust your form’s layout and design to give your customers the best experience.

Making Your Customers Feel Heard

As your business grows, you’ll likely need to manage customers’ requests and complaints. Being able to log these complaints through your website will make it easier for you to give your customers the best possible response.

The Customer Complaint Form Template lets customers log a complaint in detail so you can act on it quickly.
Our Return/ Exchange Form Template allows you to take details of customer returns in advance, before the package is mailed back to you.
The Customer Service Evaluation Form lets you gather feedback about the service you’ve provided.

Need More Customer Feedback Forms?

Do you need to collect feedback from customers after they interact with your team? We have a whole category dedicated to feedback form templates, including customer satisfaction survey templates and questionnaires.

Explore our template gallery to browse hundreds of essential order forms, registration forms, and consent forms. And for the best possible experience, check out the features and addons you’ll enjoy when you upgrade to WPForms Pro.

Customer Service Form Templates

121 Customer Service Form Templates

Tips for Creating Customer Service Forms That Convert

Simple Contact Forms and More

Streamlining the Customer Experience

Making Your Customers Feel Heard

Need More Customer Feedback Forms?

Frequently Asked Questions and Resources