2 Customer Service Form Templates
Standard Credit Application Form
A simple form designed to make the credit application process seamless.
Reference Letter Request Form
Deliver highly personalized reference letters with ease.
Customer Service Form Templates
Handle customer service with ease using online forms. Skip the emails and phone calls and let customers contact you through your website. Gather important details from clients, manage support tickets, or put together custom quotes with help from user-friendly forms.
Tips for Creating Customer Service Forms That Convert
Our customer service form templates can help to streamline the process of giving your customers the best possible support. Here’s a quick rundown of the online forms you can create from a WPForms template.
Simple Contact Forms and More
Our most popular WordPress form template is the simple contact form template, and with good reason. Our contact form template makes it easy to get messages from customers no matter what your business does.
If you need something a little different, we have some variations on the simple contact form that’ll help you provide quick, efficient customer service:
- Use the Choose a Contact Method form template to allow your visitors to get a reply via phone, text, or email.
- The Select a Recipient Contact Form Template lets your visitors choose which department they’d like to contact. Behind the scenes, all of your form notifications will be automatically sent to the right email address.
- The WPForms Password Protected Contact Form Template is ideal if you’d like to limit messages to selected customers or internal employees.
- Our GDPR Contact Form Template includes a ready-made GDPR consent field.
These contact forms are all based on the same basic fields, but they allow you to take customer service messages in a variety of ways. If they’re not right for your business, you can easily add or remove fields, change the labels on the fields, or change the appearance of your favorite template so that it’s a perfect match for your needs.
Streamlining the Customer Experience
Getting customer information is essential if you want your business to grow. Sometimes, the layout and design of a form can make all the difference in getting form conversions. That’s why WPForms has a drag and drop form builder that makes it easy to adapt the appearance and design of your forms to increase completion and reduce form abandonment.
To make the process as easy as possible for customers, we’ve demonstrated some of the layouts you can use in the following templates:
- A Multi-Column Contact Form Template allows you to create a super compact form that’s easy to fill in.
- Our Multi-Page Contact Form Template splits the fields over multiple pages, which can help to make a longer contact form look friendlier and less intimidating.
- The Address Autocomplete Form Template automatically fills out the customer’s postal address as they type, saving them time and frustration.
Whatever your requirements are, WPForms has a ton of features that let you adjust your form’s layout and design to give your customers the best experience.
Making Your Customers Feel Heard
As your business grows, you’ll likely need to manage customers’ requests and complaints. Being able to log these complaints through your website will make it easier for you to give your customers the best possible response.
- The Customer Complaint Form Template lets customers log a complaint in detail so you can act on it quickly.
- Our Return/ Exchange Form Template allows you to take details of customer returns in advance, before the package is mailed back to you.
- The Customer Service Evaluation Form lets you gather feedback about the service you’ve provided.
Need More Customer Feedback Forms?
Do you need to collect feedback from customers after they interact with your team? We have a whole category dedicated to feedback form templates, including customer satisfaction survey templates and questionnaires.
Explore our template gallery to browse hundreds of essential order forms, registration forms, and consent forms. And for the best possible experience, check out the features and addons you’ll enjoy when you upgrade to WPForms Pro.