Publish this Customer Satisfaction Survey Form to find out what customers think about their experience.
This form uses conditional logic to display extra fields depending on the customers’ responses. You can also customize the Likert Scale questions according to the feedback you’d like to analyze.
How Do You Create a Customer Satisfaction Survey?
You can create a customer satisfaction survey by first thinking about the areas of your business where improvement may be needed. For example, you might want to ask about customers’ interactions with sales employees, checkout times, or customer support departments.
Using consistent Likert Scale answers makes a survey form easier to fill out, so it’s also a good idea to consider how you want to report on the answers and how much detail you need.
What Are Customers’ Main Needs?
You might also want to consider the customer’s priorities: pricing, customer service, quality, and customer experience. Dividing your form into these sections can help you to address all areas on the same form.
And if you’re not sure exactly what to ask, adding open-ended questions using text fields can help to gather additional feedback and give context to simple yes and no questions.
How to Customize the Customer Satisfaction Survey Form
Our Customer Satisfaction Survey Form Template is fully customizable and can be adapted for any survey in any business sector.
You can reword, add, or remove fields, or use the Form Pages or Conversation Forms addons to publish this form on its own landing page. That can help you to remove distractions and get more survey responses.
Since this form uses the WPForms Surveys and Polls addon, you can easily generate reports in the backend of your WordPress site to export or print.
Ready to build your form? WPForms comes with hundreds of form templates to make it easy to create any form or survey you need.