A parcel goes missing or turns up broken, and the customer wants to know what happens next. This claim form template collects what you need to decide a lost or damaged package claim: the carrier and tracking number, what was inside, what it was worth, and photos or receipts to back it up.
It suits online stores, pack-and-ship stores, and parcel insurers taking lost package, shipping damage, or missing parcel claims from their customers. It isn’t a carrier’s official claim form; claims filed directly with a postal service go through that carrier’s own process.
What Goes on a Post Office Claim Form?
The form starts with the shipment, so you can look up the parcel first. Photos and salvage value only appear for damaged items. You’ll find these fields:
- Carrier and tracking number
- Date shipped, sender name, and whether the claimant sent or received it
- Claim type: lost, damaged, or contents missing
- Items and contents
- Photos of damage
- Proof of value upload
- Amount claimed, amount already paid by the carrier, and salvage value
- Claimant’s name, email, and phone
- Who to pay and mailing address
- Declaration, signature, and date
You’ll get an email with each claim and its attachments, and the claimant gets a copy.
Edit the declaration to add your filing deadline and how you pay approved claims.
Get WPForms Pro to start using this template, along with 2,000+ other pre-made form templates.
