The Customer Service Review Form Template by WPForms is an excellent tool for managers, customer service representatives, and quality assurance teams to gather essential customer feedback directly.
How Does the Customer Service Review Form Template Work?
This template requires the WPForms Pro License and the Survey and Polls Addon, which are crucial for capturing detailed feedback and analyzing it through visual charts and graphs. Here’s an overview of the fields included:
- Contact Information:
- Full Name: Collects the customer’s complete name for identification.
- Email Address: Used to send follow-up correspondence if needed.
- Phone Number: For possible follow-up calls to discuss the customer’s feedback.
- Service Details:
- Date of Interaction: Records the exact date of the customer service interaction.
- Representative Name: Identifies the service representative involved in the interaction.
- Type of Interaction: Categorizes the interaction type (e.g., phone, email, in-person).
- Service Feedback:
- Likert Scale: Measures customer satisfaction on aspects, such as overall experience, professionalism, and problem resolution.
- Suggestions for Improvement: Provides a space for open-ended feedback to suggest enhancements.
Sign up with WPForms today and access the Customer Service Review Form Template and enable your business to identify strengths and areas for improvement in the customer service department.
