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Name
Overall, how would you rate your experience with us?
How satisfied are you with
Very UnsatisfiedUnsatisfiedNeutralSatisfiedVery Satisfied
Timeliness of Service
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Quality of Service
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Staff Professionalism
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Ease of Communication
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
How likely are you to
Very UnlikelyUnlikelyNeutralLikelyVery Likely
Recommend our service to others
Very Unlikely
Unlikely
Neutral
Likely
Very Likely

Client feedback is invaluable for any business aiming to improve its services and foster customer loyalty. The Client Feedback Rating Form template is designed to gather structured input from clients about their experiences, so you can identify strengths and areas for improvement.

What are the Benefits of Using the Client Feedback Rating Form Template?

Here’s how this form can enhance the feedback process:

  • Essential Client Information: The form begins by collecting basic client details such as name, email, and date of service. This foundational information helps businesses personalize their follow-up communications and track feedback related to specific interactions.
  • Service Specification: The “Service Provided” field allows clients to specify which service they received. This is crucial for businesses that offer multiple services, enabling them to analyze feedback specific to each service offering and identify patterns in client satisfaction.
  • Overall Satisfaction Rating: The “Overall Satisfaction Rating”, rated out of 5 stars, provides a quick snapshot of the client’s experience. This straightforward metric makes it easy for businesses to quantify client satisfaction and track improvements over time.
  • Detailed Satisfaction Metrics: The form includes several specific satisfaction categories. Using a Likert scale from very unsatisfied to very satisfied, clients can provide detailed feedback on these crucial aspects of their experience.
  • Likelihood to Recommend: Another critical question asks clients how likely they are to recommend the service to others. This is measured on a Likert scale from very unlikely to very likely, providing insight into customer loyalty and the potential for word-of-mouth referrals.
  • Open-Ended Feedback: The Additional comments or suggestions section allows clients to provide qualitative feedback that might not be captured by the structured questions. This open-ended space gives clients a chance to voice their thoughts, leading to richer insights that can inform service enhancements.

Ultimately, this feedback form fosters a culture of continuous improvement, helping you deliver higher-quality services and build stronger relationships with your clients.

Ready to build your own feedback form? Sign up with WPForms today to access the Client Feedback Rating Form and thousands of other templates for your site.